ANGELIQUE PAWLAK
Magnolia,TX
Summary
Secure a responsible career opportunity to fully utilize training and skills in customer service or education, while making a significant contribution to the success of the company or educational institution. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist and Costumer
Magnify School of Dance
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Costuming entails fitting students, ordering costumes, and altering costumes as needed, and working backstage for performances
- Backstage duties include but are not limited to ensuring that things run efficiently, needs of dancers are met, and quick changes are successful.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- During summer I serve as camp counselor for dance camp.
Production Manager
National Youth Theater
03.2019 - Current
- Produce musicals for a Christian Youth Theater
- Managed the directing team, cast, parent volunteers, and all aspects of making a show come to fruition such as sets, props, costumes, and marketing
- Managed the schedule, budget, and all communication.
- Managed internal operational standards and productivity targets.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- During the summer served as a Camp Director.
Private Tutor
Self-employeed
08.2021 - 12.2023
- Supported students with helpful study habits and exam strategies.
- Created personalized lesson plans to meet needs of diverse learners.
- Monitored student progress and provided feedback and support.
Teacher Assistant
ST. ANNE CATHOLIC SCHOOL
08.2013 - 06.2015
- Assisted lead teacher with curriculum, supervision of students, and parent communication; Insured continuous supervision and safety of students.
- Ensured confidentiality of sensitive information related to student records or personnel matters.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Flight Attendant
Continental Airlines
10.1998 - 05.2007
- Assisted during boarding, deplaning, demonstrated safety procedures and equipment, sell and serve beverages, meals, and snacks; attended passengers needs throughout flight.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Handled medical emergencies calmly and competently following established protocols while liaising with cockpit crew as needed.
Reservation Agent
Continental Airlines
02.1996 - 10.1998
- Developed travel arrangements for potential and existing customers on a daily basis; Handled calls and email inquiries for both US and global destination travel and converted those to booking in order to achieve monthly booking volume and sales targets; Communicated detailed instruction across multiple organization to ensure a high quality travel experience; Assisted customers in resolving any issues and provide a high level or customer service
Education
Associate's of Arts - Education
Lone Star College-Tomball
Tomball, TX05.2023
High school diploma -
Westfield High School
Houston, TX05.1990
Skills
- Post Production
- Production Management (5 years)
- Customer service (10 years)
- Tutoring
- Typing (10 years)
- Front desk receptionist (7 years)
REFERENCES AVAILABLE UPON REQUEST
Military Service
United States Air Force, United States, Transportation Manager - E-5, 11/01/97 - 07/01/02, Designed and executed relocations accommodation for Air Force personnel worldwide; Planned and coordinated vendor activities ensuring continuous communication with all parties involved; Ensured compliance with policies and procedures; provided guidance and counsel to Air Force personnel being relocated when necessary., Outstanding Airman
Timeline
Front Desk Receptionist and Costumer
Magnify School of Dance
08.2022 - Current
Private Tutor
Self-employeed
08.2021 - 12.2023
Production Manager
National Youth Theater
03.2019 - Current
Teacher Assistant
ST. ANNE CATHOLIC SCHOOL
08.2013 - 06.2015
Flight Attendant
Continental Airlines
10.1998 - 05.2007
Reservation Agent
Continental Airlines
02.1996 - 10.1998
Associate's of Arts - Education
Lone Star College-Tomball
High school diploma -
Westfield High School
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