Overview
Work History
Education
Skills
Projects
Timeline
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Angelique Perez

Overview

5
5
years of professional experience

Work History

Server/Bartender

Mexico Lindo
Portage, IN
05.2021 - Current
  • Warmly greet guests, guide them to their tables, and maintain a welcoming atmosphere while accurately recording food and drink orders, providing detailed menu information, and addressing dietary restrictions.
  • Deliver food and drinks promptly, ensuring quality standards, and address customer inquiries to enhance their dining experience.
  • Maintain cleanliness of dining and bar areas, clear tables efficiently, and collaborate with kitchen staff to communicate special requests.
  • Handle cash and credit transactions accurately, while recommending menu items and upselling to enhance sales.
  • Prepare and serve a variety of beverages, monitor bar inventory, and engage customers with tailored recommendations, ensuring compliance with alcohol service regulations.
  • Develop signature cocktails and assist in planning special events, ensuring responsible service and timely collaboration with servers.

Server

Red Lobster
Bloomington, IN
10.2022 - 07.2024
  • Offered tailored menu suggestions that aligned with customer preferences and dietary needs
  • Addressed customer complaints and concerns swiftly and professionally to enhance their dining experience
  • Worked closely with kitchen staff to accommodate special requests and dietary restrictions, ensuring precise and timely meal preparation
  • Mentored new team members on restaurant protocols, menu offerings, and exceptional customer service practices
  • Successfully met sales goals by utilizing effective suggestive selling and up-selling techniques
  • Processed cash transactions accurately using the POS system while maintaining friendly and engaging interactions with customers.

Assistant Manager

Culvers
Chesterton, IN
07.2019 - 01.2021
  • Contributed to daily operations by managing day-to-day activities to ensure optimal efficiency and productivity.
  • Supervised and coordinated employee tasks, providing necessary guidance and support.
  • Developed and maintained staff schedules to ensure adequate coverage at all times.
  • Effectively addressed and resolved customer complaints and issues, ensuring a high level of satisfaction.
  • Conducted cash drawer reconciliations and processed bank deposits accurately and efficiently.

Education

B.S. in Merchandising with a Concentration in Digital Merchandising, Minor Fashion Design -

Indiana University Bloomington
12.2023

Associates in Business Administration -

Ivy Tech Community College
05.2019

Skills

  • Time Management
  • Communication/Customer Service
  • Attention to Detail
  • Analytical Skills
  • Microsoft Excel/Access
  • Problem Solving
  • Collaboration
  • Strong Work Ethic
  • Strategic Planning
  • Forecasting

Projects

Manufacturing - Competitive Survey, The competitive survey evaluates the market landscape by analyzing competitors’ strengths, weaknesses, strategies, and performance to identify industry trends and differentiation opportunities.

  • Methodology: Data was collected through online research, customer reviews, social media analysis, and direct competitor assessments.
  • Key competitors were identified based on market share, product offerings, and customer demographics.
  • Competitors were evaluated on pricing, product features, customer service, marketing strategies, and brand reputation.
  • Key Findings: Market Positioning insights into how competitors position themselves, highlighting unique selling propositions and target demographics.
  • Strengths and Weaknesses: Identified strengths and weaknesses of competitors.
  • Opportunities: Revealed market gaps and unmet customer needs that could be leveraged for our brand or product.

Product Development - Final Project, Utilized all 13 stages in the product development cycle in order to create, design, and pitch a new product with an extensive detailed plan.

  • Thoroughly researched and discussed the Atmosphere, Team Design and Idea Development, Market Research, Product Design, Product Development, Sourcing, Cost and Pricing, Testing Criteria, Manufacturing, Logistics, Marketing Strategy, End User, and Reorder.
  • Created a variety of graphs and used analysis tools such as: SWOT, Product Comparison, Product Specs, PEST, Cost Analysis, Testing Criteria, Logistics, Pallet Configurations, and BOM sheets.

Principals of Retail Merchandising - Retail Simulation Project, Developed a business strategy for the reopening of a store with an innovative new concept.

  • Product Strategy: Identified the store's focus and Clearly outlined the target customer, including specific demographics and psychographics.
  • Market Research: Identified Retail Business Trends investigating industry sales forecasts for spring 2023 and analyze current sales performance.
  • Examined economic indicators and year-to-date results for 2022.
  • Review retail forecasting articles for predictions related to spring.
  • Interviewed 3 people within the industry to gain knowledge on current business sales trends, challenges of running a small store, ways to attract customers, and what they do to motivate their people, how they promote and other ways they maximize business
  • Created a 3 month sales plan and presentation.

Timeline

Server

Red Lobster
10.2022 - 07.2024

Server/Bartender

Mexico Lindo
05.2021 - Current

Assistant Manager

Culvers
07.2019 - 01.2021

B.S. in Merchandising with a Concentration in Digital Merchandising, Minor Fashion Design -

Indiana University Bloomington

Associates in Business Administration -

Ivy Tech Community College

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Angelique Perez