Angelique Perkins
Customer Service Representative
Summary
Dedicated professional with a proven track record at Smith's / Kroger Food and Drug, excelling in customer service and money handling. Leveraged attention to detail and excellent communication to enhance customer satisfaction and reduce spoilage rates significantly. Skilled in teamwork and problem-solving, consistently met business needs through flexibility and a professional demeanor. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
8
8
years of professional experience
Work History
Grocery Clerk
Smith's / Kroger Food and Drug Store
12.2018 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Cashier
Smith's / Kroger Food and Drug Store
12.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
SUBWAY®Restaurants
03.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Associate of Science - Medical Administration Assistant
Pima Medical Institute
Albuquerque, NM06.2008
Skills
- Attention to Detail
- Money handling abilities
- Payment Processing
- Customer Relations
- Teamwork and Collaboration
- Excellent Communication
- Problem Resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Problem-solving abilities
- Customer Service
- Client Relations
Timeline
Grocery Clerk
Smith's / Kroger Food and Drug Store
12.2018 - Current
Cashier
Smith's / Kroger Food and Drug Store
12.2018 - Current
Assistant Manager
SUBWAY®Restaurants
03.2017 - 06.2018
Associate of Science - Medical Administration Assistant
Pima Medical Institute
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