Angelique Pettie
Summary
Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Coding Specialist (TWA)
State Farm Insurance Companies
Richardson
06.2024 - Current
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Promoted a collaborative work environment through effective communication and teamwork among fellow Medical Coding Specialists.
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
Claims Associate - Injury
State Farm Insurance Companies
Richardson
03.2014 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Claims Processor - Property
State Farm Insurance Companies
Richardson
03.2012 - 03.2014
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Owner/Licensed Esthetician/Certified Massage Therapist
The Skin and Soul Studio Mobile Spa
Texas And Oklahoma
08.2020 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
Education
Bachelor of Science - Hospitality And Tourism Management
Strayer University
Online04.2026
Certificate of Technical Studies - Esthetics Program
Clary Sage College of Cosmetology, Spa & Esthetics
Tulsa, OK11.2006
Certification of Technical Studies - Massage Therapy Program
Community Care College
Tulsa, OK11.2005
Skills
- CPT coding knowledge
- ICD-10 Proficiency
- Procedural coding accuracy
- Auto & Injury Claims Processing
- Professional ethics
- Litigation Invoice and Billing Review
Certification
- Texas Dept. of Insurance, All Lines Adjuster License
- Property & Casualty Adjuster Licenses, Delaware, New Hampshire, Connecticut, Vermont
- Texas Department of Licensing & Regulation - Texas Cosmetologist - Esthetician License #1458296
- Oklahoma State Board of Cosmetology and Barbering - Facialist License #126988
- Certified Multicultural Professional Skin Therapist - Advanced Skincare Techniques, 03/01/23
- Wish Pro - Certified Acne Practitioner in Microbiome Health and the Treatment of Acne, 06/01/24
Timeline
Medical Coding Specialist (TWA)
State Farm Insurance Companies
06.2024 - Current
Owner/Licensed Esthetician/Certified Massage Therapist
The Skin and Soul Studio Mobile Spa
08.2020 - Current
Claims Associate - Injury
State Farm Insurance Companies
03.2014 - Current
Claims Processor - Property
State Farm Insurance Companies
03.2012 - 03.2014
Bachelor of Science - Hospitality And Tourism Management
Strayer University
Certificate of Technical Studies - Esthetics Program
Clary Sage College of Cosmetology, Spa & Esthetics
Certification of Technical Studies - Massage Therapy Program
Community Care College