Angelique Rameau
Savannah,GA
Summary
Elevating OLAPLEX's brand through innovative social media strategies and elite salon training, I honed my cosmetology expertise alongside industry leaders like Guy Tang. My mentorship and collaboration skills, underpinned by analytical reasoning, significantly enhanced client satisfaction and loyalty. Specializing in cutting-edge techniques, I consistently delivered exceptional, personalized beauty transformations, contributing to substantial brand growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Sponsored Advocate
OLAPLEX
08.2020 - Current
- Boosted brand loyalty through social media platforms
- Moderator for brand social media pages
- Tested and provided feedback for new and unreleased products
- Attended trainings at elite salons in Los Angeles including Meche Salon
- Trained under Guy Tang, Tracey Cunningham, Kristen Brown, Chad Kenyon, and Bianca Hillier
- Attended Advocate Holidays
- Advanced classes provided by leaders in the industry
- Selected to attend the OLAPLEX Pro Artist Awards
Customer Service Representative/Sales
OLAPLEX
06.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved shipping issues, provided product knowledge using live chat, email response and phone calls around the world.
- Experience working with global warehouses to provide timely delivery of goods as well as trouble shooting shipping errors.
- Navigated daily opperations using, Salesforce, Klarna, Shopify, Bleckmann, DHL, Royal Mail, Evri, USPS, UPS, Fed Ex, and Friend Buy
Cosmetologist
Cutting Edge Beauty Bar
04.2021 - 11.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
Cosmetologist
Hairitage Salon
02.2018 - 02.2021
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Cosmetologist
A Cut Above Salon
09.2016 - 12.2017
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Applied makeup to clients for special occasions to meet requirements.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Developed new techniques to improve appearance of customer and provide different looks.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
Cosmetologist
Great Clips Salon
04.2012 - 07.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Top in product sales regionally
Education
Cosmetology - Cosmetology
Douglas J Aveda Institute
East Lansing, MI10-2011
High School Diploma -
Ionia High School
Ionia, MI06-1996
Skills
- Document filing
- Document review
- Coloring and cutting expertise
- Hair restoration through color correction and treatments
- Mentorship
- Active listening
- Collaboration and teamwork
- Creative and critical thinking
- Community advocacy
- Written communication
- Attention to detail
- Building trust and relationships
Timeline
Customer Service Representative/Sales
OLAPLEX
06.2022 - 09.2024
Cosmetologist
Cutting Edge Beauty Bar
04.2021 - 11.2023
Sponsored Advocate
OLAPLEX
08.2020 - Current
Cosmetologist
Hairitage Salon
02.2018 - 02.2021
Cosmetologist
A Cut Above Salon
09.2016 - 12.2017
Cosmetologist
Great Clips Salon
04.2012 - 07.2016
Cosmetology - Cosmetology
Douglas J Aveda Institute
High School Diploma -
Ionia High School
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