Angelique Resto
Gonzales,LA
Summary
Experienced with patient rehabilitation techniques, ensuring effective support for recovery plans. Utilizes therapeutic skills to enhance patient progress and well-being. Track record of teamwork and adaptability in fast-paced healthcare settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
HealthPRO Heritage
01.2025 - Current
- Assisted in patient rehabilitation exercises under therapist supervision, ensuring safety and proper technique.
- Monitored patient progress and documented treatment outcomes accurately for review by clinical staff.
- Organized rehabilitation equipment and maintained cleanliness of therapy areas to promote a safe environment.
- Collaborated with multidisciplinary teams to develop tailored rehabilitation plans based on individual patient needs.
- Scan and file physician orders into the resident chart (data entry).
- Manage mobility and transportation of residents for off-site appointments.
- Sterilize therapeutic equipment before and after treatment.
- Replenish rehab materials, and maintain inventory.
- Support and train residents to adapt to physical disabilities or trauma after an injury.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
Precertification Specialist
NeuroMedical Center
12.2022 - 10.2024
- Obtain pre-certifications and pre-authorizations for procedures.
- Schedule appointments for outpatient testing with providers.
- Transcribes and triages patient calls to physicians' staff.
- Coordinate patient appointments and orders.
- Facilitated precertification processes for neurodiagnostic tests and procedures.
- Collaborated with healthcare providers to ensure compliance with insurance requirements.
- Managed electronic health record systems to track patient eligibility and authorization status.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
Provider Services Representative
Centene Corporation
11.2020 - 12.2022
- Document all activities for reporting and resolution through the customer relationship management.
- Answer inquiries from providers regarding claims, eligibility, covered benefits, and authorization status issues.
- Follow up and ensure closure with the contact who initiated the inquiry.
- Provide assistance to the provider regarding website registration, navigation, and customer-related inquiries.
- Maintain performance and quality standards based on established call experience guidelines.
- Research and identify any processing inaccuracies in claim payments.
- Implemented process improvements that streamlined communication between providers and internal departments.
- Trained new team members on operational protocols and best practices for provider management.
Administrative Assistant
University Medical Center
06.2019 - 09.2020
- Under the supervision of the OR director and/or charge nurse, performs diversified secretarial-related services directed towards the comfort and personal needs of adult and adolescent patients.
- Organizes and maintains required files and records, often of a confidential nature.
- Orients patients and family members to the environment and unit/hospital facilities, i.e., waiting rooms, holding area, and PACU.
- Utilizes Microsoft Word and Excel to develop and prepare letters, memos, agenda items, newsletters, and reports in order to maintain effective communication between staff surgeons, offices, and ancillary departments.
- Utilizes Microsoft Excel to prepare month-end and year-end graphs and reports.
- Performs other job-related duties as assigned by the Director.
- Managed scheduling and coordination of meetings for medical staff and departments.
- Assisted in preparing reports and presentations for administrative meetings and departmental reviews.
- Developed and maintained filing systems to ensure easy access to critical documents.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Collaborated with IT to troubleshoot technical issues, improving overall office productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2019
- Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a call center environment, and/or face-to-face contact.
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
- Secure, analyze, and protect sensitive personal and financial information.
- Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.
- Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.
- Resolved complex inquiries regarding tax regulations and compliance for diverse clientele.
- Responded to customer requests for products, services, and company information.
Audio Visual Scheduling Coordinator
Waveguide Consultants
02.2016 - 10.2018
- Print special events reports, and input equipment attached to their reservation in the system.
- Assign floor technicians to their daily conference room assignments to support.
- Answer phone lines.
- Send out A/V assessments.
- Review the client AV assessments, and determine which need to be engaged.
- Contact the client to discuss needs, and input the event details into the reservation system.
- Reconcile function numbers for billing purposes, and verify accounting information to ensure proper invoicing.
- Coordinate equipment needs for offsite events with outside vendors.
- Send out the client cost estimate and confirmation of meeting details.
- Interface with other internal service providers (catering, facilities, etc.). To communicate additional customer needs.
- Enter work orders for production.
- Coordinated scheduling for multiple projects, ensuring optimal resource allocation and timely delivery.
- Managed communication between stakeholders to facilitate project updates and resolve scheduling conflicts.
Provider Services Representative
Centene Corporation
01.2015 - 01.2016
- Document all activities for reporting and resolution through the customer relationship management
- Answer inquiries from providers regarding claims, eligibility, covered benefits, and authorization status issues.
- Follow up and ensure closure with the contact who initiated the inquiry.
- Provide assistance to the provider regarding website registration, navigation, and customer-related inquiries.
- Maintain performance and quality standards based on established call experience guidelines
- Research and identify any processing inaccuracies in claim payments
- Facilitated provider onboarding processes, ensuring compliance with regulatory requirements and organizational standards.
- Managed provider inquiries, resolving issues efficiently to enhance satisfaction and service quality.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
Education
Business Management
Shaw University
Raleigh, NCEKG Technician/Unit Secretary
Aiken Technical College
Aiken, SCSkills
- Typing 55 wpm
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Internet
- LMS (CDC Learning Portal) System
- Federal Gov-trip
- Administrative support
- Patient transportation
- Equipment maintenance
- Wheelchair management
- Therapeutic exercise
- Therapy equipment setup
- Post-injury rehabilitation
- Organizational skills
- Effective communication
- Verbal and written communication
Certification
Unit Clerk/EKG Tech
Timeline
Rehabilitation Technician
HealthPRO Heritage
01.2025 - Current
Precertification Specialist
NeuroMedical Center
12.2022 - 10.2024
Provider Services Representative
Centene Corporation
11.2020 - 12.2022
Administrative Assistant
University Medical Center
06.2019 - 09.2020
Customer Service Representative
Internal Revenue Service
10.2018 - 02.2019
Audio Visual Scheduling Coordinator
Waveguide Consultants
02.2016 - 10.2018
Provider Services Representative
Centene Corporation
01.2015 - 01.2016
Business Management
Shaw University
EKG Technician/Unit Secretary
Aiken Technical College