Angelique Robinson
Chicago,IL
Summary
I am an experienced Work at home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. I possess over 14 years of successful customer service experience in retail and the medical field. I am currently seeking a full-time Remote Work from home or Hybrid position within the industry where I can showcase my attention to detail and my exceptional interpersonal skills. I am also dependable, a self-starter, and a team player. Authorized to work in the US for any employer.
Overview
20
20
years of professional experience
Work History
Hybrid Patient Representative/Medical Billing Representative
Midwest Orthopedics at Rush
01.2014 - Current
- Completed patient’s packets with all necessary forms and documents in preparation for admissions.
- Coordinated admissions activities to obtain all necessary patient information for billing or medical records.
- Outbound calls to engage patients to purchase additional equipment for post surgery home care.
- Discussed, arranged and received payment of bills with patient or representative for co-payments and private pay accounts.
- Address & Resolve patient inquiries regarding billing, collections, insurance payments, and other issues related to medical billing.
- Pre-certify Medical Equipment over $500 including Bone Growth Stim Work.
- Maintained and updated patients accounts for medical and financial eligibility.
- Reviewed daily emails and log-sheets and client records to ensure accurate information recording and maintenance.
- Processed payments over the phone.
- Attend meetings as directed.
- Position became hybrid during Covid Pandemic
CMN / Certified Medical Necessity Technician
Vital Products
06.2008 - 06.2013
- Created CMN’s prescriptions and Prior Approvals for all medical equipment.
- Verify physician information for CMN and Prior Approvals of medical equipment.
- Verify insurance and update patient demographic information.
- Training new hires of departmental duties.
- Answering incoming calls and emails, providing frontline customer support or assistance with company and service transactions.
- Update staff logs, take team meeting minutes, record, file and submit for approval prior to team distribution.
Optometric Assistant/Office Manager
For Eyes Optical
09.2005 - 06.2008
- Maintain appointments and scheduling for Optometrist.
- Administered Field Eye Exams.
- Answered incoming calls and emails providing efficient customer support.
- Completed customer files with all necessary forms and documents.
- Responsible for taking inventory and ordering of supplies.
- Staff scheduling.
Education
Business Administration - undefined
Harold Washington College
Chicago, IL01.2002
Skills
- Customer Data Confidentiality
- Upselling Products and Services
- Excellent organization
- Multitasking & strict attention to detail
- Fast learner & takes initiative
- Medical Billing and Insurance Verification & Collection
- HIPAA Certified
- Email & Chat Support
- Microsoft Word
- RIS Database System
- Office Mate
- Med Act Software
- NextGen Software
- Athena Software
Timeline
Hybrid Patient Representative/Medical Billing Representative
Midwest Orthopedics at Rush
01.2014 - Current
CMN / Certified Medical Necessity Technician
Vital Products
06.2008 - 06.2013
Optometric Assistant/Office Manager
For Eyes Optical
09.2005 - 06.2008
Business Administration - undefined
Harold Washington College
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