Angelique Sears
Penscola,USA
Summary
Highly skilled and experienced customer service professional with over 8+ years of experience. Dedicated to delivering exceptional service and support to patients and customers. Honest and flexible team player determined to improve the quality of a business through tenacity and a contagious outgoing personality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
MetLife Pet Insurance
08.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
Treatment Coordinator
The Dental Care Center
09.2020 - 02.2024
- Communicated with insurance companies to verify coverage and benefits
- Provided patient consultations and recommended treatment options
- Reassured patients about procedures and associated expenses
- Answered phones to assist patients with inquiries and scheduling
- Verified Medicaid insurance and private insurance coverage
- Conducted new patient interviews to gather medical history and information
- Scheduled appointments efficiently and effectively
- Coordinated treatment plans with insurance providers for optimal coverage and reimbursement
- Assisted the dentist during examinations and procedures, including suctioning, preparing materials, and taking impressions
- Sterilized and prepared instruments for use, ensuring a clean and safe environment for patients
- Took and developed X-rays, as well as maintained accurate patient records and charts
- Educated patients on proper oral hygiene techniques and post-operative care instructions
Customer Service
Southern Pines Inn
06.2019 - 07.2020
- Assisted guests with check-in & check-out processes
- Provided guests with hotel services information
- Accommodated guests during their stay in an attentive, courteous, and friendly manner
- Responded to guest inquiries and resolved any issue promptly
- Collaborated with other team members to ensure guest satisfaction
- Uphold company standards for guest service excellence
- Handled guest requests and special accommodations efficiently and professionally
Guest Services Representative
Ashley Furniture Homestore
10.2017 - 06.2019
- Entered customer orders into the system accurately and completely
- Processed payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepared daily deposits in accordance with Company policies and procedures
- Answered incoming calls and responded to customer queries in a timely and courteous manner
- Scheduled deliveries that are convenient for the customers and comply with company procedures
- Maintained all opened orders and courteously communicated the status with customers
- Worked daily reports according to Company requirements
- Managed front office when needed
- Provided excellent customer service to ensure customer satisfaction
- Handled customer complaints and resolved issues in a professional manner
- Collaborated with team members to achieve department goals
Customer Service Representative
Foodlion
03.2014 - 10.2017
- Demonstrated exceptional customer service skills by greeting customers, and providing prompt and friendly service
- Efficiently scanned, bagged, and labeled purchases while following company policies and procedures
- Verified customer IDs and adhered to store policies regarding the sale of alcoholic beverages
- Observed and corrected unsafe conditions to prevent accidents for associates and customers
- Completed all assigned duties and tasks with attention to detail and efficiency
Education
High School Diploma - General Studies
Roanoke Rapids High School
Roanoke Rapids, NCRadiology Technician
Pensacola State College
Pensacola, FL05-2029
Business Marketing -
Pitt Community College
Greenville, NC01.2025
Skills
- Customer Service
- Time Management
- Money Management
- Leadership
- Active Listening
- Computer
- Interpersonal
- Problem-Solving
Certification
- CPR, 05/01/23
- Radiography, 06/01/20
- Dental Assistant 1, 12/01/18
Roles And Responsibilities
- Communicated with insurance companies to verify coverage and benefits
- Provided patient consultations and recommended treatment options
- Reassured patients about procedures and associated expenses
- Answered phones to assist patients with inquiries and scheduling
- Verified Medicaid insurance and private insurance coverage
- Conducted new patient interviews to gather medical history and information
- Scheduled appointments efficiently and effectively
- Coordinated treatment plans with insurance providers for optimal coverage and reimbursement
- Assisted the dentist during examinations and procedures, including suctioning, preparing materials, and taking impressions
- Sterilized and prepared instruments for use, ensuring a clean and safe environment for patients
- Took and developed X-rays, as well as maintained accurate patient records and charts
- Educated patients on proper oral hygiene techniques and post-operative care instructions
Languages
English
Full Professional
Timeline
Customer Experience Specialist
MetLife Pet Insurance
08.2024 - Current
Treatment Coordinator
The Dental Care Center
09.2020 - 02.2024
Customer Service
Southern Pines Inn
06.2019 - 07.2020
Guest Services Representative
Ashley Furniture Homestore
10.2017 - 06.2019
Customer Service Representative
Foodlion
03.2014 - 10.2017
Business Marketing -
Pitt Community College
- CPR, 05/01/23
- Radiography, 06/01/20
- Dental Assistant 1, 12/01/18
High School Diploma - General Studies
Roanoke Rapids High School
Radiology Technician
Pensacola State College
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