Angelique Singh
Los Angeles,CA
Summary
Results-driven Learning and Development professional with 5+ years of experience in instructional design, learning experience optimization, and content curation. Skilled at creating engaging, data-driven learning experiences and developing holistic learning strategies to support leadership and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager
Glidewell Dental Laboratory
Irvine , CA
05.2022 - Current
- Designed and implemented scalable learning strategies and content for leadership development, leading to a 15% increase in internal promotions and a 10% reduction in turnover
- Collaborated cross-functionally to align L&D initiatives with organizational goals, delivering data-driven insights that enhanced employee engagement scores by 20%
- Curated and managed content across digital platforms, overseeing virtual, in-person, and self-guided learning modules to foster ongoing professional growth
- Applied instructional systems design (ISD) to evaluate learning outcomes, ensuring alignment with program objectives and achieving a 95% satisfaction rate
- Developed comprehensive measurement strategies to assess learning impact, presenting results and recommendations to executive teams
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives, and monitored progress toward completion.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Developed instructional materials and activities to align with established learning objectives.
Adjunct Faculty/Concurrent Enrollment Counselor
Pasadena City College
Pasadena , CA
01.2014 - Current
- Created hybrid and asynchronous learning experiences, raising student pass rates by 18% and retention rates by 25% for diverse student groups
- Led orientations and curriculum workshops, focusing on student learning outcomes and personalized educational planning to enhance engagement and academic success
- Facilitated data-informed curriculum adjustments that improved course completion rates to 92%, aligning learning content with evolving student needs
- Provided guidance and support to prospective students throughout the enrollment process.
- Conducted one-on-one meetings with applicants to discuss admission requirements and procedures.
- Created marketing materials such as brochures, flyers, and presentations to promote enrollment services.
- Assisted in developing and implementing recruitment strategies to attract new students.
- Organized college fairs, open houses, campus tours, and other events for prospective students.
- Collaborated with faculty members to ensure a smooth transition of accepted applicants into the program.
- Maintained detailed records of student inquiries and follow-up activities using customer relationship management software.
Academic Support Coordinator
California State University, Los Angeles
Los Angeles , CA
08.2019 - 09.2021
- Spearheaded learning initiatives for critical courses as part of the CSU Graduation Initiative, improving course performance by 35% and student retention by 12%
- Developed training materials and instructional content in collaboration with the CETL, contributing to a 20% increase in tutoring utilization
- Led trauma-informed and culturally responsive workshops during COVID-19, engaging over 2,000 students and enhancing virtual learning experiences
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
- Facilitated weekly support group meetings for clients.
- Completed assessments of client needs and preferences.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Conducted home visits to ensure safety of clients in their environment.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
Education
Doctor of Education (Ed.D.) - Educational Leadership and Psychology
University of Southern California
Master of Education (M.Ed.) - Educational Counseling
University of Southern California
Bachelor of Arts (B.A.) - Organizational Communication and Public Relations
California State University, Los Angeles
Skills
- Learning Experience Design & Development
- Instructional Design (ADDIE Framework, Gagné's Nine Events)
- Adult Learning Theory
- Blended Learning Strategies
- Data-Driven Learning Impact & Analytics
- Conducting User Experience Studies & Feedback Collection (CTAs)
- Learning Management Systems (LMS Administration)
- Articulate 360 (Storyline, Rise) & E-Learning Development
- Adobe Creative Cloud (Photoshop, Illustrator, InDesign)
- Google Suite (Docs, Sheets, Slides, Drive)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Curated Content Development & Storyboarding
- Course Evaluation & Continuous Improvement (eg, Kirkpatrick Model)
- Collaborative Project Management
- Multi-Project Coordination
- Employee Development & Facilitation
- Workforce Needs Analysis & Survey Development
- Facilitate Group Discussions & Training Workshops
- Training Methods & Optimization
- Program Performance Analysis & Reporting
- Change Management & Learning Adoption
- Strategic Planning for L&D Initiatives
- Budgeting & Resource Management
- Innovation in Learning Solutions
- Project Implementation Support
- Workforce Efficiency & Productivity
- Program Development & Lifecycle Management
- PeopleSoft
Certification
- Google Project Management, 2023
- Online Teaching Certification, 2020
- HTML, CSS, 2024
Timeline
Program Manager
Glidewell Dental Laboratory
05.2022 - Current
Academic Support Coordinator
California State University, Los Angeles
08.2019 - 09.2021
Adjunct Faculty/Concurrent Enrollment Counselor
Pasadena City College
01.2014 - Current
- Google Project Management, 2023
- Online Teaching Certification, 2020
- HTML, CSS, 2024
Doctor of Education (Ed.D.) - Educational Leadership and Psychology
University of Southern California
Master of Education (M.Ed.) - Educational Counseling
University of Southern California
Bachelor of Arts (B.A.) - Organizational Communication and Public Relations
California State University, Los Angeles
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