Angelique Snowden
Chatham,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated administrative executive with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
19
19
years of professional experience
Work History
Business Administrative Associate
Southern Illinois University School of Medicine
Springfield, IL
01.2019 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Legal Assistant
Kanoski Bresney
Springfield, IL
09.2017 - 12.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Provided administrative support to boost firm's document production and legal correspondence.
- Drafted legal complaints, summonses and interrogatories.
- Liaised between attorney and outside counsel, exchanging information.
Disability Claims Adjudicator
State of Illinois-Department of Human Services
Springfield, IL
10.2006 - 08.2017
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Reduced loss ratios through fair and prompt processing of claims.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Gathered and documented evidence to support court proceedings.
- Discussed current cases and issues in claim committee meetings.
Executive Assistant
Corporation Service Company
Springfield, IL
01.2004 - 10.2006
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Leveraged word processing software to create proposals, letters and memos.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated multiple schedules using online calendaring system.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Executed special objectives and projects in response to executive team and board member requests.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Bachelor of Arts - Communications
University of Illinois At Springfield
Springfield, IL05.2004
Associate of Arts - Journalism
Lincoln Land Community College
Springfield, IL05.2002
Skills
- Mail Management
- Accounting Support
- Program File Distribution
- Advanced MS Office Suite Knowledge
- Sensitive Material Handling
- Accounting Skills
- Executive Presentation Development
- Timeline Planning and Management
- Business Writing
- Records Management Systems
- Travel Administration
- Document Retrieval
- Excel Spreadsheets
- Account Balancing Reconciliation
- Meeting Planning
- PC Proficient
- Strong Organizational Skills
- Verbal and Written Communication
- Microsoft Office
- Meticulous Attention to Detail
- Professional and Courteous
- Schedule Management
Timeline
Business Administrative Associate
Southern Illinois University School of Medicine
01.2019 - Current
Legal Assistant
Kanoski Bresney
09.2017 - 12.2018
Disability Claims Adjudicator
State of Illinois-Department of Human Services
10.2006 - 08.2017
Executive Assistant
Corporation Service Company
01.2004 - 10.2006
Bachelor of Arts - Communications
University of Illinois At Springfield
Associate of Arts - Journalism
Lincoln Land Community College
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