Angelique Sotondji
Columbus,OH
Summary
Motivated and adaptable professional with strong interpersonal, organizational, and problem-solving abilities. Recognized for reliability, effective communication, and a dedicated work ethic. Skilled at managing priorities, building positive relationships, and contributing to team success. Seeking a full-time role that provides opportunities for growth and continued professional development.
Overview
4
4
years of professional experience
Work History
Preschool Teacher
Peacox Child Care
05.2025 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents to track student progress and address individual needs effectively.
- Organized educational activities enhancing children's critical thinking and problem-solving skills.
- Managed front desk operations, ensuring parents accounts were up to date and scheduling interviews and tours.
- Greeting Parents and children every morning and handling all communications in the center.
Member Service Representative
OPERS
05.2024 - 04.2025
- Displays strong customer service skills while responding to inbound telephone inquiries from members, benefit recipients and others regarding all OPERS benefits and services regarding foundational knowledge.
- Continues development of skills in order to provide benefit information necessary for members to make informed life path decisions regarding all available benefit and retirement options during their public service career.
- Works to improve the integrity of member account data by verifying and updating member account information during each interaction.
- Promotes benefit awareness by identifying and offering additional resources and self-service options.
- Provides assistance in scheduling phone, virtual, and face-to-face appointments with Benefit Counselors to discuss all OPERS benefits and services.
- Gathers necessary information to enable other internal departments to process requests and refers inquiries when necessary.
- Studied financial documents to identify potential areas needing improvement.
Fraud Specialist I
Chase
11.2022 - 05.2024
- Work in a call center environment that requires 100% phone-based customer interaction
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Child Care Worker
Peacox Child Care
09.2021 - 10.2022
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
South High School
05.2020
No Degree - Real Estate
Hondros College
Westerville, OH07-2025
Skills
- Attentive communication skills
- Client satisfaction management
- Interpersonal and educational development
- Billing and invoicing
- Customer service support
- Scheduling and calendar management
- Real estate law understanding
Skills
Timeline
Preschool Teacher
Peacox Child Care
05.2025 - Current
Member Service Representative
OPERS
05.2024 - 04.2025
Fraud Specialist I
Chase
11.2022 - 05.2024
Child Care Worker
Peacox Child Care
09.2021 - 10.2022
High School Diploma -
South High School
No Degree - Real Estate
Hondros College