Angelique Spencer
Restaurant General Manager
Queens,NY
Summary
Motivated Beverage Director/ Restaurant General Manager seeking a position with potential for advancement. Excellent customer relations, and team building skills. Natural leader with the ability to motivate others and provide outstanding service. Proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Methodical and well-organized in optimizing coverage to meet operational demands. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Beverage Director/General Manager
Hill Country BBQ
New York, NY
10.2023 - Current
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.
- Monitored inventory levels of alcoholic beverages and placed orders when necessary.
- Negotiated pricing with suppliers for the best possible deals on high quality products.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
Seasonal Bar Manager
Jean-Georges
New York, NY
03.2023 - 10.2023
- Demonstrated leadership of a high-volume hospitality team while engaging customers in a professional, enthusiastic manner.
- Provided exceptional service by focusing direct attention on individual customers while maintaining general oversight of service area.
- Responsible for nightly inventory management.
- Implemented effective training programs for bartenders in order to improve their performance skills need for the job functions and optimized operational efficiency.
Events Manager/FOH Manager
Monterey American Brasserie
New York, NY
09.2022 - 03.2023
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Designed contracts, collected fees and booked venues for events.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
Multi-Unit Operation Manager
OTG Management LaGuardia Airport
New York, NY
05.2021 - 09.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 500+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
MANAGER/BARTENDER/EXPODITER
JAVELINA UES
New York, NY
08.2019 - 07.2021
- Make sure that the restaurant was operating appropriately and interact with guests
- Trained all FOH staff on restaurant policies, procedures, and guest service
- Assistant to the chef with back of the house duties; including plate presentation, ordering, and staffing
- Managed accounts payable, accounts receivable and payroll.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
BARTENDER/CERTIFIED TRAINER
HARD ROCK CAFÉ INTERNATIONAL
New York, NY
03.2009 - 04.2019
- Provide excellent guest experiences through phenomenal customer service
- Consistently exceed sales goals through upsells and proficiency
- Recognized as “Rocker” which includes mentoring and training new servers, as well as accounting for front of house side work and running duties.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Adhered to class plan and deadline-oriented training schedule.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL06.2000
Skills
- Food Handlers Certificate
- TIPS Certified
- POS System's proficient
- Triple Seat proficient
- OpenTable proficient
- Performance Tracking and Evaluations
- Budget Management
- Supplier Negotiations
- Payroll Understanding
- Inventory Management
- Operations Oversight
- Menu Planning
Timeline
Beverage Director/General Manager
Hill Country BBQ
10.2023 - Current
Seasonal Bar Manager
Jean-Georges
03.2023 - 10.2023
Events Manager/FOH Manager
Monterey American Brasserie
09.2022 - 03.2023
Multi-Unit Operation Manager
OTG Management LaGuardia Airport
05.2021 - 09.2022
MANAGER/BARTENDER/EXPODITER
JAVELINA UES
08.2019 - 07.2021
BARTENDER/CERTIFIED TRAINER
HARD ROCK CAFÉ INTERNATIONAL
03.2009 - 04.2019
High School Diploma -
Bloomingdale High School
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