Angelique Sutrisno
Columbus,OH
Summary
Upbeat and dedicated professional who values teamwork and collaboration. Maintains positive attitude towards change in a high pressure work environment. Establishes rapport with both internal and external customers and is committed to the achievement of common goals.
Overview
22
22
years of professional experience
Work History
Senior Analyst, Regulatory Solutions
Nationwide Insurance
10.2016 - Current
- Collaborates with cross-functional teams including sales, underwriting, servicing, and legal to investigate claims coverage disputes.
- Analyzes data to identify root causes of problems and recommends actions to resolve the issues.
- Nurtures strong working relationships across the enterprise, communicating the recommendations in a timely manner.
- Mentors other analysts and educates on ever-changing processes and brings information and knowledge to other business partners through one-on-one and group meetings.
- Participates in product meetings regarding Portfolio Underwriting projects.
- Meets regularly with leadership to review files and brainstorm resolutions.
- Manages the team when the manager is out of the office.
Claims Specialist I
Nationwide Insurance
01.2009 - 10.2016
- Worked intensively with customers who have recently suffered an accident by completing a thorough investigation of the accident, analyzing policyholder information, determining liability, and educating them on the claims process.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Senior Claims Representative
Nationwide Insurance
08.2003 - 01.2009
- Assisted customers with claims through partnerships with other members of the Claims team. Evaluated medical information and negotiated monetary injury settlements both with customers and with attorneys.
- Named an Agent Ambassador to the Titan/Victoria sales force, acting as a liaison between the claims organization and the independent agencies.
Education
Bachelor of Arts - Business Adminstration
Wilkes University
Wilkes-Barre, PA06-2000
Skills
- Effective stakeholder communication
- Teamwork and collaboration
- Research and analysis
- Preliminary findings and advice
- Friendly, positive attitude
- Organizational skills
Timeline
Senior Analyst, Regulatory Solutions
Nationwide Insurance
10.2016 - Current
Claims Specialist I
Nationwide Insurance
01.2009 - 10.2016
Senior Claims Representative
Nationwide Insurance
08.2003 - 01.2009
Bachelor of Arts - Business Adminstration
Wilkes University
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