Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Angelique Tejeda

Angelique Tejeda

Chicago,IL

Summary

Dynamic Service and Engagement Team Leader at Target with a proven track record in project management and talent team management. Excels in optimizing workflows and enhancing guest satisfaction, utilizing meticulous attention to detail and strong verbal skills to drive performance improvements. Proactively committed to fostering a culture of accountability and continuous learning.

Overview

12
12
years of professional experience

Work History

Service and Engagement Team Leader

Target
Chicago, USA
11.2019 - Current
  • Supervise a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants to strive to exceed guest service expectations by focusing on decreasing wait times and friendly guest interactions
  • Create intra-day workload optimization plans for my team to create a culture of accountability with clear expectations from team members
  • Oversee a team of 40 Guest Advocates, Checkout Advocates, and Front of Store Attendants
  • Execute a change in front of store service culture by observing and providing coaching conversations
  • Lead and follow-up on training the onboarding team received, checking for understanding and supporting continuous education opportunities
  • Review and enhance metric reports regarding drive up time and net promoter score
  • Examine negative customer surveys then guide Checkout Advocates to improve on skills while recognizing Checkout Advocates on positive surveys
  • Oversee cash register operations, troubleshoot cash register technical issues, and balance cash office processes
  • Instruct Front of Store team members on company return and price matching policies
  • Perform 7-day and 30-day check ins to retain team members

Guest Service Assistant

Target
Chicago, USA
08.2014 - 11.2019
  • Processed $100,000- $250,000 daily utilizing CP4000 software
  • Campaigned and sent out media including checks and coupons
  • Accurately handled daily cash register operations, made bank deposits and ordered change
  • Trained onboarding team members
  • Opened registers at BOD and closed out registers at EOD
  • Reported to the Team Lead for instructions on daily goals

Cashier

Target
Chicago, USA
07.2013 - 08.2014
  • Accurately handle cash register operations
  • Scan, handle and move merchandise efficiently and safely
  • Politely greet, engage, and help guests during their visit

Education

General Studies -

Malcolm X College
05.2015

General Studies -

University of Illinois at Chicago
05.2014

General Studies -

Northern Illinois University
05.2013

Skills

  • Project Management
  • Talent Team Management
  • Experienced in Workday Software
  • Meticulous Attention to Detail
  • Strong Verbal Skills
  • Versatile Approach
  • Cash-handling skills
  • Reliable
  • Group Coordination
  • Analytical Decision Making
  • Effective Issue Resolution
  • Proficient in Task Management

References

References available upon request.

Timeline

Service and Engagement Team Leader

Target
11.2019 - Current

Guest Service Assistant

Target
08.2014 - 11.2019

Cashier

Target
07.2013 - 08.2014

General Studies -

Malcolm X College

General Studies -

University of Illinois at Chicago

General Studies -

Northern Illinois University

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