Angelique Thompson
Burlington,NC
Summary
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Home Choice Home Health
Raleigh, NC
03.2023 - Current
- Instructed family members regarding proper home care techniques and infection control procedures.
- Prepared meals and snacks according to prescribed diets.
- Provided emotional support and companionship to patients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Administered medications as instructed by physician or nurse practitioner.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted in ambulation and exercise routines for clients.
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Transported clients to doctor appointments and social events.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Documented care provided and submitted notes to supervisor.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recognized emergency situations and implemented appropriate procedures.
- Helped clients stay happy and healthy by providing mental and emotional support.
Customer Service Representative
Conduent
Raleigh, North Carolina
05.2020 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NCSkills
- Patient care
- Medication administration
- Emotional support
- Communication skills
- Companionship
- Problem solving
- Documentation
Timeline
Home Health Aide
Home Choice Home Health
03.2023 - Current
Customer Service Representative
Conduent
05.2020 - 07.2022
High School Diploma -
Wake Technical Community College