Angelique Vandercreek
Tillamook,Oregon
Summary
I am a versatile customer-oriented professional with a background in providing top-notch administrative support and customer service in a fast paced hospitality setting. My strengths include effective communication, multi-tasking, and problem-solving skills. I have a proven ability to ensure smooth running of office operations while maintaining high levels of professionalism, efficiency, and empathy. Known for creating a welcoming environment for guests and contributing positively to team goals.
Overview
12
12
years of professional experience
Work History
Front Office/General Manager
Rockaway Beach Resort
Rockaway Beach, Oregon
11.2017 - 09.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest and owner relationships.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Received payments from guests and owners and processed credit card transactions accurately.
- Oversaw thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Front Office/Operations Manager
Harborview Inn & RV Park
Garibaldi, Oregon
03.2013 - 04.2017
- Established strong relationships with staff and guests through effective communication channels.
- Developed and maintained a positive working environment, fostering team collaboration.
- Oversaw daily operations of the front office, housekeeping, and maintenance departments, ensuring efficient and effective service delivery.
- Maintained an accurate database of hotel guests' information for reservation tracking purposes.
- Answered office phone and emails to schedule reservations, answer questions, and document information.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Associate of Science - Business Administration And Management
Umpqua Community College
Roseburg, OR06-2000
Skills
- Communication Skills
- Multi-tasking
- MS Office 365 and CRM software
- Hospitality services
- Problem-solving skills
- Guest Relations
- Service-oriented mindset
- Customer Relationship Management
- Business operations understanding
Timeline
Front Office/General Manager
Rockaway Beach Resort
11.2017 - 09.2024
Front Office/Operations Manager
Harborview Inn & RV Park
03.2013 - 04.2017
Associate of Science - Business Administration And Management
Umpqua Community College
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