Angelique Villanueva
Hayward,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
01.2024 - Current
- Managed store operations, including opening, closing, and 20+ staffing.
- Led sales and cashier teams to drive service and performance.
- Trained new associates and ensured compliance with company policies.
- Handled customer service, sales, and product inquiries.
- Set promotional signage and maintained merchandise presentation.
- Managed inventory, loss prevention, and stock organization.
Client Center Specialist
Aramark - Citibank
06.2023 - 09.2024
- Greeted clients and offered beverages, ensuring a welcoming atmosphere.
- Managed 30+ incoming emails and phone calls, providing prompt and professional responses.
- Scheduled reservations and maintained conference room readiness.
- Organized and maintained inventory, ensuring proper stock levels.
- Coordinated catering and logistics for client meetings and events.
- Planned and executed 3client events, ensuring seamless operations.
Administrative Assistant
Ocean Beach Management
09.2021 - 06.2023
- Managed 30+ phone calls, customer support, and inquiries.
- Drafted communications on behalf of staff and responded to inquiries.
- Coordinated meetings, appointments, and maintained office supplies.
- Prepared and distributed correspondence and official documents.
- Performed administrative tasks including filing, copying, and scanning.
- Processed work orders, billing invoices, and handled mail and packages.
- Enhanced administrative systems for greater efficiency.
Administrative Assistant/Receptionist
B.A. Morrison
04.2018 - 10.2020
- Greeted customers and provided general support.
- Managed 30+ phone calls, inquiries, and staff appointments.
- Drafted proposals, edited contracts, and reviewed permit applications.
- Handled billing invoices, received payments, and processed work orders.
- Produced and distributed correspondence, reports, and official documents.
- Managed office organization, supplies, and package/mail distribution.
- Performed administrative tasks including filing, copying, scanning, and system maintenance.
- Developed administrative systems and resolved office issues for greater efficiency.
Customer Service Representative
Pacific Sales Kitchen, Bath & Electronics
11.2016 - 12.2017
- Managed 30+ customer orders, inquiries, returns, and exchanges via email, phone, and in-store.
- Resolved escalated issues, enhancing customer satisfaction and driving sales.
- Scheduled delivery dates for plumbing and appliance orders.
- Oversaw store readiness for opening and managed closing operations.
- Verified and updated customer account information, ensuring accuracy for deliveries.
- Promoted products, upsold warranties, and additional items beyond base packages.
- Coordinated product distribution from the warehouse for customer and contractor pickups.
- Served as a floating supervisor, maintaining responsibilities across various locations.
- Managed cash handling and end-of-shift deposit reconciliation.
Education
Bachelor of Science - Finance
California State University - East Bay
Hayward, CA2026
Associate of Science - Business Administration
Chabot College
Hayward08.2024
Skills
- Employee Scheduling
- Product and service knowledge
- Task Delegation
- Staff Training and Development
- Retail Operations
- Money Handling
Timeline
Assistant Manager
Big 5 Sporting Goods
01.2024 - Current
Client Center Specialist
Aramark - Citibank
06.2023 - 09.2024
Administrative Assistant
Ocean Beach Management
09.2021 - 06.2023
Administrative Assistant/Receptionist
B.A. Morrison
04.2018 - 10.2020
Customer Service Representative
Pacific Sales Kitchen, Bath & Electronics
11.2016 - 12.2017
Bachelor of Science - Finance
California State University - East Bay
Associate of Science - Business Administration
Chabot College
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