Angelique Walker
Auto Claims Adjuster/Estimator
Jersey City,NJ
Summary
Service-oriented claims professional skilled at applying creative approaches to solving complex problems. Adept at developing accurate and quality-focused damage estimates for vehicles. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Independent Claims Adjuster
State Farm Insurance Company
Jersey City, NJ
08.2021 - Current
- Investigate claims to identify fraudulent activity, resolve complex claims issues and successfully identify subrogation opportunities to facilitate average recovery of $6000 per claim
- Conduct comprehensive interviews with insureds, claimants, and witnesses to determine coverage, vehicle repairability within 5 days of claim filing
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability with the ultimate goal of creatimg positive outcomes for clients.
- Negotiated total loss settlement agreements to resolve disputes.
- Expertly negotiate with vendors to obtain the best possible pricing for services rendered while maintaining excellent customer service levels
- Successfully complete 30+ claim tasks per day ensuring that all customers are satisfied with their experience
- Manage a caseload of over 25 open estimates at any given time and exceed daily estimate production goal by an average of 50%
- Perform digital vehicle inspections averaging a 98% same day completion and payment rate
- Ensure proper documentation of claim files and stay current on all relevant jurisdictional requirements and fair claims practices
- Attain average customer call resolution time of 12 minutes in a fast-paced claim environment
- Complete over 100 hours of internal training to develop estimating experience, customer service improvement, and insurance industry knowledge of regulations which led to an increase in the efficiency and accuracy of work product.
Auto Estimator
Flawless Auto Body
Newark, NJ
01.2021 - Current
- Utilize Mitchell and CCC One estimating software to produce accurate damage estimates for 100+ vehicles per month
- Communicate with insurance companies to assist customers in filing new claims, request rentals, submit damage photos/estimates and supplement requests
- Eliminate unnecessary expenses of up to $10,000 per month by keeping an accurate inventory of all supplies and parts needed
- Follow up with shop techs on vehicle repairs to maintain average repair completion time of 1 week
- Improve organization and create a KPI management system in place that provided insight on tech productivity, shop efficiency and areas where improvement was needed
- Spearhead shop certification process for 10+ manufacturers including
- Ford and GM.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Documented damage with photographs and detailed written descriptions.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Skills
CCC Pathways
undefinedCertification
Licensed Independent Claims Adjuster State Licenses (AR, FL, IN, LA, MI. MN, NM, OK, OR, TX)
Timeline
Independent Claims Adjuster
State Farm Insurance Company
08.2021 - Current
Auto Estimator
Flawless Auto Body
01.2021 - Current
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