Angelique White
Lemon Grove,US
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and proactive thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Behind The Scenes, Catering and Events
09.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals
- Set up of banquet food stations and coordinated service to multiple dining areas
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Licensed Esthetician/Certified Makeup Artist
Self Employed
01.2005 - Current
- Keep up-to-date with makeup and skin industry standards, trends and techniques to provide optimal aesthetics services to every client
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Scheduled onsite and offsite makeup appointments for clientele
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Answer phone calls and emails to schedule clients appointments
- Bridal and Special Event Makeup.
Office Manager
Direct Roofing
12.2015 - 01.2022
- Answered multiple calls and emails per day by addressing customers inquiries or concerns, going over proposals and warranties, helped with marketing and sales, invoicing, scheduling, dispatching, time sheets, payroll, material orders, staff meetings, warranties, multitasking and customer service
- Developed and maintained successful relationships with customers, vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Dental Treatment Coordinator/Front Office Receptionist
Dr. Omeed B. Toma, DDS
01.2013 - 10.2018
- Answered multiple calls per day by addressing patients inquiries, scheduling and confirming appointments
- Prepared insurance claim forms, explained benefits and outlined pricing details for patients treatment plan procedures and services
- Sending and receiving claims
- Insurance verification HMO/PPO
- Adhered to strict HIPAA guidelines to protect patient privacy
- Chart Filing, supply orders and inventory
- Helped drive and achieve monthly goals
- Greeted patients entering the practice, provided exceptional customer service to generate a loyal patient flow making sure they felt comfortable and well taken care of.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
Education
Esthetician -
California Hair Design Academy
La Mesa, CA01.2020
High School -
Valley High School
Escondido, CA01.2000
Skills
- High-Volume Environments
- Strong Communication and Interpersonal Skills
- Data Entry Proficiency
- Point of sale systems
- Appointment Scheduling
- Adept at Multi-Line Phones
- HMO/PPO Insurance
- Excellent Multitasking Capabilities
- Dentrix and EagelSoft Practice Management Software
- Adaptable and Flexible
- Self-motivation,
- Reliable and Responsible
- Customer service excellence
Timeline
Server/Bartender
Behind The Scenes, Catering and Events
09.2021 - Current
Office Manager
Direct Roofing
12.2015 - 01.2022
Dental Treatment Coordinator/Front Office Receptionist
Dr. Omeed B. Toma, DDS
01.2013 - 10.2018
Licensed Esthetician/Certified Makeup Artist
Self Employed
01.2005 - Current
Esthetician -
California Hair Design Academy
High School -
Valley High School
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