Summary
Overview
Work History
Education
Certification
Timeline
Generic

Angelique Williams

Chicago,IL

Summary

Dynamic professional with a proven track record at C.H. Robinson, excelling in operations and customer relationship management. Skilled in process improvement and analytical thinking, I effectively resolved billing issues and enhanced workflow efficiency. Committed to fostering collaboration and achieving results, I consistently delivered high-quality service and support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Paraprofessional

The Montessori School Of Englewood
Chicago, IL
09.2024 - Current
  • Provided dedicated one-on-one and small-group support to two students with special needs, assisting in academic, behavioral, and social development.
  • Implemented accommodations and modifications outlined in Individualized Education Programs (IEPs).
  • Reinforced classroom instruction by adapting materials and activities to meet the students' learning styles and needs.
  • Supported students in general education and special education settings, promoting inclusion and engagement.
  • Monitored and documented student progress, behavior, and goals daily, while communicating regularly with teachers and support staff.
  • Maintained a calm and structured environment, using behavior intervention strategies, and positive reinforcement.
  • Collaborated with staff to maintain a positive learning environment.

Customer Account Specialist

C.H. Robinson
Chicago, IL
09.2021 - 01.2023
  • Customer and carrier invoicing for six accounts, Update load information for CH Robinson load boards and outbound teams, Receive
    and communicate load information from the warehouse to account support teams, Track, troubleshoot and resolve Customer facing
    issues, Train and mentor new and existing personnel on operations representative responsibilities and daily tasks, Continue operations
    representative duties, Established an accomplishments-driven career highlighted by rapid acceleration to increasingly responsible
    positions.

Operations Representative

C.H. Robinson
Chicago, IL
01.2018 - 08.2021
  • Collaborate on new accounts to develop account management plans, update reports daily for over nine high-grossing revenue accounts, upload the manifest sent by the warehouse to CHR loads, schedule appointments and delivery times, and dispatch containers. Cultivate relationships and execute daily communications with the carrier, customer, and warehouse to update daily projected delivery times and invoices. Create, build, and update loads to ensure accurate documentation and compliance with national, international, and company regulations.
  • Communicate with carriers and customers to create consistent and timely workflows, clear pier pass, send BOLs, close all events before fin lock loads, and run date batches. Conceptualize and implement the SOP manual for port services accounts. Utilize the company card to clear payment information for demurrage. Train and mentor new and existing personnel on responsibilities and objectives.

Shipment Information Specialist

C.H. Robinson
Chicago, IL
06.2017 - 01.2018
  • Handled inbound customer service questions, provided information about loads, and annotated key points on reports. Input call data into the company database and generated reports for accounts. Interfaced via telephone with drivers and dispatchers to determine the location of loads.

Quality Control Inspector

Artist's Frames
Chicago, IL
09.2015 - 05.2016
  • Constructed daily production deadlines and weekly production projections, created a visual timeline of daily production deadlines and accomplishments, analyzed and improved the efficiency of workflow processes, developed daily schedules and logistics for coworkers to efficiently meet deadlines, organized inventory paperwork, processed requests and orders, corresponded between the Artist's Frames store and the production plant, and performed a final inspection of the product to ensure the work meets clients' specifications and company standards.

Education

Bachelor of Arts - International Business

Westminster College
Fulton, MO
05-2015

Certification

  • PERMANENT EMPLOYEE REGISTRATION
  • ELS(PARA)

Timeline

Paraprofessional

The Montessori School Of Englewood
09.2024 - Current

Customer Account Specialist

C.H. Robinson
09.2021 - 01.2023

Operations Representative

C.H. Robinson
01.2018 - 08.2021

Shipment Information Specialist

C.H. Robinson
06.2017 - 01.2018

Quality Control Inspector

Artist's Frames
09.2015 - 05.2016

Bachelor of Arts - International Business

Westminster College

Similar Profiles

CREATE PROFILE
Angelique Williams