Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Angelique M. Wilson

Indianapolis,IN

Summary

Focused project manager bringing several years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Ryan Fireprotection, Inc.
07.2024 - Current
  • Collaborate with sales team to ensure solid interpretation of stakeholder requirements
  • Review estimates and quotes with internal project stakeholders prior to submittal commencement
  • Interpret contractual obligations to determine optimal application from project inception to closeout
  • Analyze scope of work to identify potential value-add opportunities
  • Identify, monitor, and mitigate potential risks to the project's scope, schedule, and budget throughout the project lifecycle
  • Ensure compliance with all local, state, and federal requirements
  • Facilitate necessary project meetings to include turnover, pre-planning/design review, pre-construction, on-site kickoff, half-time review, and closeout
  • Identify potential change orders and manage as necessitated
  • Initiate and manage purchasing and receiving procedures
  • Inventory and stage parts/equipment for field teams
  • Manage project timelines and coordinate efforts across the project landscape
  • Review applied project costs to ensure invoicing accuracy
  • Maintain and archive all project documentation
  • Provide project management expertise and operational experience to internal team
  • Attend the 2024 PMI Global Summit (a project management development seminar)

Corporate Fire Alarm Project Manager

Koorsen Fire and Security, Inc.
01.2022 - 07.2024
  • Coached, developed, and mentored new and existing Fire Alarm Project Managers
  • Assisted with and/or managed fire alarm projects across the Koorsen footprint (AL, IN, KY, OH, and TN) if/when applicable
  • Ensured Fire Alarm Project managers remained accountable in the consistent utilization of authorized company equipment, databases, and software
  • Monitored job progression through designated project management tools (i.e., SI, Profit Zoom, Procore, and Smartsheet)
  • Facilitated monthly project management meetings with Fire Alarm Project Managers/Coordinators, Branch Managers, and Executive Leadership
  • Developed a needs assessment tool for new Fire Alarm Project Managers to identify potential learning opportunities and areas for growth and provide subsequent feedback
  • Conducted evaluations of training methodology and techniques provided to newly trained Fire Alarm Project Managers
  • Developed and facilitated The 2024 Koorsen PM_PC Symposium
  • Coordinated with management teams to facilitate on-site training initiatives across the Koorsen footprint
  • Provided support and direction to all Fire Alarm Project Managers in navigating escalated situations and managing client expectations
  • Assisted Branch Managers with coaching sessions and the delivering of disciplinary actions
  • Collaborated with Human Resources to identify Fire Alarm Project Manager candidates
  • Participated in the interviewing process for all potential Fire Alarm Project Managers
  • Utilized internet modalities to create and maintain a robust talent pool
  • Identified and established best practices for fire alarm project management processes
  • Attended project management development seminars (i.e., Procore Groundbreak 2023 and 2023 PMI Global Summit)
  • Fostered and maintained strong internal/external client partnerships
  • Provided Corporate presence of The Koorsen Fire and Security Leadership Team as necessitated

Fire Alarm Project Manager

Koorsen Fire and Security, Inc.
10.2018 - 01.2022
  • Developed and delivered a project management program encompassing all details of a project to team members
  • Created and executed project work plans to include tracking and reporting resource availability and revise as appropriate to meet changing needs and requirements
  • Established clear project roles and responsibilities by identifying resource requirements and assigning individual responsibilities
  • Set realistic and practical goals for projects and developed appropriate strategies toward achievement
  • Provided coaching and guidance to team members on all aspects of the project to drive overall buy-in, accountability, and efficiency
  • Managed all aspects of multiple and/or related projects to ensure the overall program alignment and support the achievement of strategic objectives
  • Evaluated progress of projects on a consistent basis
  • Reported out on project success criteria results, metrics, testings, and deployment of management activities
  • Took full ownership of project life cycle from initiation to deployment for one major or multiple minor initiatives simultaneously (management of 50 to 70 projects in various stages of completion)
  • Developed tools and techniques for distributing tasks in accordance with skills of team members and evaluated said performance therein
  • Facilitated and drove continuous improvement of processes
  • Collaborated with clients to ensure scope, budget, and timeline adherence
  • Collaborated with internal clients (Sales and Engineering) to ensure comprehensive alignment of project deliverables
  • Performed initial (and ongoing, as necessitated) site visits to glean greater comprehension of scope of work and drove applicable change orders
  • Submitted necessary documentation to the State for release of fire alarm system implementation
  • Facilitated progress billings to ensure all costs were captured and revenue was recognized on a monthly basis

Logistics Coordinator

IN Bureau of Motor Vehicles
04.2018 - 10.2018
  • Logistically supported training events for management and staff
  • Scheduled location, date/time, materials, and managed attendance
  • Prepared and documented procedures for employees/management appointed to complete training
  • Assisted with creating drafts of training documents and communications
  • Send enrollment confirmations
  • Distribute materials
  • Prepare sign-in sheets
  • Support trainer
  • Collected, compiled, and reported out evaluation results, attendance, and training data
  • Assisted with administration and management of Learning Management System (LMS)
  • Assisted visitors at training facilities by providing instruction and direction when necessary
  • Collaborated with Lines of Business (LOB) personnel as needed to ensure successfully training experiences
  • Attended Learning and Development (L&D) meetings
  • Assisted with determination and documentation of project requirements, assignments, and proposed roles therein
  • Tracked and monitored training plans and progress
  • Tracked milestones and resources
  • Ensured seamless progression of training events
  • Provided timely and accurate training updates to key stakeholders
  • Reported training discrepancies as necessitated to Regional Managers, Training and Development (T&D) Manager, and Field Trainers
  • Participated in developing, maintaining, and enhancing processes, best practices, and templates
  • Focused on business systems analysis, communication standards, and general project management practices
  • Identified strategic opportunities to build trust, understanding, and credibility to create meaningful relationships and demonstrated added value to business partners
  • Collaborated with team to carry out risk assessment(s)
  • Identified actions to mitigate risk
  • Provided follow-up plans and corresponding timelines
  • Functioned as a member of The AMBQ (Another More Better Question) Project Team
  • Determined best methods to recognize success within the agency

Performance Improvement and Evaluation Analyst

IN Bureau of Motor Vehicles
02.2017 - 04.2018
  • Utilized Survey Monkey functionality to analyze and evaluate the 1/1 and 7/1 Training Initiatives
  • Created, compiled, analyzed, and distributed survey data and reports to content owners
  • Updated and maintained BMV Pride Line data based on Lines of Business (LOB) feedback
  • Collaborated with various departments, including Leadership and Development and Training and Development, to determine best practices/strategies for successful training initiatives
  • Performed Needs Analysis for Project Management Training, Instructional Design, and Performance Consulting initiatives
  • Redesigned, updated, and maintained The LEAD Program SharePoint page
  • Developed a reporting tool for LEAD Learning Contracts and SMART goal reporting via SharePoint
  • Utilized The New World Kirkpatrick Model to evaluate and revise Branch New Hire Training
  • Developed an evaluation plan for Contact Center New Hire Training
  • Assisted in the development and recommendation of the 1/1/18 Evaluation Tool

Pharmacy Technician/Inventory Specialist/Shift Supervisor

CVS/Pharmacy
03.2010 - 02.2017
  • Provided personnel management, team support, and time management
  • Supervised and assisted 6 additional pharmacy technicians
  • Provided excellent customer service to customers, vendors, and partners
  • Data entry, ordering, and receiving pharmaceuticals
  • Received and processed prescriptions and medication orders
  • Assisted with pharmaceutical distribution
  • Performed inventory control, monitoring, maintenance, and replenishment
  • Insurance verification and management (including Medicaid and Medicare) based on best pharmacy practices, policies, and procedures
  • Monitored and assisted cashier(s) and managed monetary intake and disbursal processes
  • Performed pricing (verification/modifications, as deemed appropriate)
  • Completed and maintained cash management and data reporting and facilitated loss prevention efforts
  • Performed all tasks associated with store opening/closing procedures

Exceptions (Backend) Technician/Customer Service Investigative Technician/Pharmacy Services Lead (Supervisor)

WellPoint/Precision Rx Specialty Solutions/Express Scripts
07.2007 - 03.2010
  • Functioned as Team Lead for Waves of Change Process Improvement Initiative
  • Researched, identified, documented, and reported out on departmental errors as part of a company-wide project with measurable results
  • Established a method of accountability (to include re-training) for those errors (on average, year over year (YOY), reship basis points, as a percentage of revenue, was reduced by 50%)
  • Totalsavings, per month, YOY: August 2008 - $586,094; September 2008 - $317,918; October 2008 - $249,596
  • Hard savings per month (reported as YOY): August 2008 - $425,844; September 2008 - $295,458; October 2008 - $238,916
  • Dosage form error reships for Q3 of 2008 reduced by 82%
  • Supply only orders errors reduced by 41%
  • Processed medication orders (from the completed referral process)
  • Ensured implementation of quality assurance and inventory control measures
  • Performed product stability maintenance and reporting
  • Collaborated internally to ensure cross-departmental transparency
  • Facilitated order tracking via UPS Logistics modality (Quantum View)
  • Researched logistics process errors
  • Processed replacement order (if/when reshipment was deemed appropriate)
  • Maintained error spreadsheets
  • Verification of order contents (weight)
  • Verified stability of product and packing procedures
  • Collaborated with UPS Logistics to organize all [damaged] product retrievals
  • Performed delivery confirmation
  • Supervised a team of 15 customer service agents
  • Managed and documented call center escalated issues
  • Assisted management team in the interviewing process
  • Collaborated cross-departmentally and performed queue monitoring to ensure successful referral-to-order transitions
  • Facilitated daily departmental meetings
  • Determined proposed workload
  • Determined necessary resource allocation
  • Facilitated weekly performance feedback meetings with agents
  • Coordinated team-building efforts within the Pharmacy Benefits Management (PBM) setting

Education

MBA - Project Management

American Intercontinental University
04.2018

BBA - Project Management

American Intercontinental University
02.2017

ABA - Healthcare Management

American Intercontinental University
02.2015

Skills

  • Extensive knowledge of Project Management tools and techniques
  • Smartsheet application
  • MS Word/Excel/Outlook/PowerPoint/Access processes
  • Knowledge of Learning Management Systems (LMS)
  • Experience with Warehouse Management Systems (WMS)
  • Strong comprehension of Kirkpatrick New World Methodology for training evaluation
  • Proficiency in Survey Monkey functionalities
  • United States Army Veteran
  • Risk Management
  • Document Management
  • Logistics Management
  • Schedule Management
  • Work flow planning
  • Data Analysis
  • Cost Control
  • Project Planning
  • Contract Management
  • Resource Allocation
  • Project Management
  • Strategic Planning
  • Project tracking
  • Client Relations
  • Compliance Monitoring
  • Inventory Control
  • Data review
  • Conflict Management
  • Critical design review
  • Expense Reports
  • Team Bonding
  • Agile Methodology
  • Advanced understanding of Viewpoint
  • Cross-Functional Collaboration
  • Project regulations
  • Project feedback data
  • Project Scheduling
  • Change impact analysis
  • Project development and lifecycle
  • Project scope
  • Project scope analysis
  • Presentations
  • Cost reduction and containment
  • Commercial construction experience
  • Staff training and mentoring
  • Client rapport
  • Meeting facilitation
  • Customer Relations
  • Processes and procedures
  • Productivity Improvement
  • Root Cause Analysis
  • Workforce training
  • Procedure Development
  • Change Control Processes
  • Performance Improvements
  • Advanced problem solving
  • Coaching and Mentoring
  • Functional & Business Requirements

Certification

  • Certified Manager of Process Improvement, 11/12/08
  • Procore Certificate of Completion - Project Manager: Core Tools; Specialty Contractor, 01/27/22
  • PMP Exam Preparation Training, 01/20/23
  • PMP Certification, 06/04/24

Accomplishments

  • US Army Veteran

References

References available upon request.

Timeline

Ryan Fireprotection, Inc.
07.2024 - Current

Corporate Fire Alarm Project Manager

Koorsen Fire and Security, Inc.
01.2022 - 07.2024

Fire Alarm Project Manager

Koorsen Fire and Security, Inc.
10.2018 - 01.2022

Logistics Coordinator

IN Bureau of Motor Vehicles
04.2018 - 10.2018

Performance Improvement and Evaluation Analyst

IN Bureau of Motor Vehicles
02.2017 - 04.2018

Pharmacy Technician/Inventory Specialist/Shift Supervisor

CVS/Pharmacy
03.2010 - 02.2017

Exceptions (Backend) Technician/Customer Service Investigative Technician/Pharmacy Services Lead (Supervisor)

WellPoint/Precision Rx Specialty Solutions/Express Scripts
07.2007 - 03.2010

MBA - Project Management

American Intercontinental University

BBA - Project Management

American Intercontinental University

ABA - Healthcare Management

American Intercontinental University

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Angelique M. Wilson