Angelique Morris
Atlanta,GA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Reliable in assistance, with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Word, Excel and correspondence management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Living Manager
InCommunity
08.2023 - Current
- Improved resident satisfaction by implementing person-centered care plans and promoting community engagement.
- Managed staff schedules to ensure consistent coverage and quality support for residents in a community living setting.
- Enhanced communication among team members through regular staff meetings, resulting in smoother daily operations.
- Developed and maintained strong relationships with residents'' families and guardians to provide comprehensive care and support.
- Coordinated with healthcare providers to implement individualized health plans, ensuring optimal wellness for residents.
- Trained new employees on company policies, procedures, and best practices, fostering a competent workforce.
- Conducted regular performance evaluations of staff members, providing feedback for professional growth and development.
- Completed monthly audit of household spending and other client funds.
Server
First Watch
04.2021 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Flavor Rich Restaurant
05.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Processed orders and sent to kitchen employees by [Action].
- Checked identification for minimum age for sale of alcoholic beverages.
Front Desk Agent
Intercontinental Hotel Group
02.2017 - 03.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Certificate - Electrocardiography
Georgia School of Phlebotomy
Sandy Springs, GA04.2023
High School Diploma -
Gateway Christian School
Germantown, TN06.2009
Skills
- Preventive Maintenance
- Written Communication
- Interviewing skills
- Multitasking
- Collaborative Approach
- Patient Engagement
- Blood Pressure Measurement
- Electrocardiogram (EKG) Equipment
- Holter Monitoring
- Quality Patient Care
- Rhythm Documentation
- Ambulatory Care
- Equipment Inspection
- Electrocardiogram (EKG/ECG)
- Patient Safety
- Cardiopulmonary Resuscitation (CPR)
- Project Coordination
Certification
- CET - EKG Technician
- AHA BLS CPR
- FIRST AID
- GA School of Phlebotomy - EKG Tech Course Completion
Timeline
Community Living Manager
InCommunity
08.2023 - Current
Server
First Watch
04.2021 - 08.2023
Server
Flavor Rich Restaurant
05.2019 - 04.2021
Front Desk Agent
Intercontinental Hotel Group
02.2017 - 03.2019
Certificate - Electrocardiography
Georgia School of Phlebotomy
High School Diploma -
Gateway Christian School
- CET - EKG Technician
- AHA BLS CPR
- FIRST AID
- GA School of Phlebotomy - EKG Tech Course Completion
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