Hi, I’m
ANGELIQUE TURCHETTI
Operations Manager
Sunrise,FL
Summary
Well-rounded operations management professional with 14 years of experience in Operations Management, and 17 years in administration. End-to-end hands-on experience running the administrative side of a pediatric therapy company from first years, through years of growth, COVID adjustments/demands, regrowth, and eventual acquisition and integration into a national parent company. Highly adaptable and flexible to changing needs, while maintaining team and client integrity. I am eager to see how my experience may be an asset to your organization and team!
Overview
14
years of professional experience
2
years of post-secondary education
Work History
LEARN BehavioralSunrise, FL
Operations Manager
11.2021 - 06.2023
Job overview
- Lead year-long staff integration process into this parent company from Nov21-Jan23
- Collaborated cross-functionally on integration and development initiatives, both during and post-integration
- Lead projects to develop new SOPs and improve errors in existing SOPs
- Lead initiatives to unearth and clean up errors in practice management software, resulting in an immediate 20% revenue increase
- Although initiative was in-progress at time of lay-off, expected revenue increase was projected at 70%+
- Held I9 meetings and completed I9 documentation for new staff onboarding.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Tandem Therapy ServicesLas Vegas, NV
Operations Manager
06.2009 - 11.2021
Job overview
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Built a strong administrative team capable of handling the demands of a growing business
- Recruited, hired and trained team members on application of projects, customer relations and customer service
- Hired clinical personnel and trained them on software and documentation procedures and requirements
- Guided employees on understanding and meeting changing client needs and expectations
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Developed initiatives for process improvement, and reviewed and assessed ongoing operations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Utilized strong critical thinking, problem solving, and decision making skills on a regular basis as variable needs arose
- Analyzed and controlled materials, supplies and equipment operational expenses
- Enforced federal, state, local and company rules for safety and operations
- Collaborated with owner/CEO to determine mission and values, and plan for short and long-term goals
- Aided owner/CEO during executive decision-making processes by collaborating and recommending corrective actions and improvements
- Responded to information requests from owner/CEO, providing specific documentation and data
- Improved morale and management communication by creating employee recognition and rewards practices
- Created and implemented all SOPs for all branches of the company; created Employee Handbook
- Adapted training and systems to comply with ever-changing insurance/payor treatment documentation requirements, and fulfilled all audit and record requests from payors
- Supported accident investigations and prepared related paperwork
- Managed Insurance contract negotiations
- Handled all insurance/payor credentialing for clinical staff in a timely manner
- Recouped over $60,000 of revenue previously lost due to authorizations and billing errors by former staff
- Managed all Accounts Payable and vendor relations, ensuring timely payment for goods and services and strong rapport with vendors
- Diligently handled all Accounts Receivable, including both insurance and client payments, and completed all bank deposits
- Carefully managed Claims Billing and PR Invoicing through various Payor web portals, clearinghouses, and Practice Management Software; trained and supervised a successor
- Created staff and patient treatment schedules with varying and overlapping time frames and volumes of weekly treatment hours, for hundreds of staff and patients, across multiple software platforms; trained and supervised a successor
- Compassionately oversaw client relations and Patient Intake from initial service inquiries and authorizations, through years of emotionally laden treatment services requiring de-escalation and quick problem-solving; trained and supervised a successor
- Maintained patient medical authorization acquisition with a high level of diligence to ensure revenue for services rendered; trained and supervised a successor
- Meticulously organized and tracked all necessary aspects of growing org
- Via spreadsheets and data reporting/insights
- Managed all employee benefit administration including medical, dental, vision, disability, and 401k plan administration
- Completed payroll processing through ADP Run, and ADP Workforce Now
- Developed file management and organization systems, both physical and digital; handled digitization of physical documentation
- Orchestrated practice management software setup from scratch; provided maintenance and updates over time
- Wrote all copy for company website, created Patient Registration and facility documents, and was relied upon for clinical documentation proof-reading/editing
- Managed inventory and supply purchasing for two treatment clinics
- Instrumental and vital to the Due Diligence process during acquisition by Learn Behavioral, providing data and records on demand.
Education
Academy For Independent Study
High School Diploma
University Overview
- GPA: 3.6
- Required time management and discipline to self-start and complete coursework independently.
- Completed American Literature course in only two weeks.
College of Southern NevadaLas Vegas, NV
No Degree from English
01.2013 - 01.2015
University Overview
- Nearly completed AA in English.
- Worked 50-60 hr weeks at the time, and ultimately shifted focus solely to my work.
Skills
- Team Building/Leadership
- Cross-Functional Communication
- Planning and Implementation
- Project Leadership
- Multi-Unit Operations Management
- Problem-Solving
- Detail-oriented
- Highly Organized
- Flexible and Adaptable
- Process Improvement Strategies
- Operations Management
- Data Analysis
- Quality Assurance Controls
- Business Development Understanding
- Incidents Management
- Benefits Management, Administration
- Multi-Site Operations
- HIPAA Compliance
- Schedule Creation, Oversight
- Contract Negotiation
- Inventory Management
- Staff Training, Supervision
- Group Staff Meetings, Presentations
- Mergers and Acquisitions Knowledge
- Recruiting and Hiring
- Microsoft Office Suite
- Mac OS and Windows
- Typing Proficiency - 90 WPM
Timeline
Operations Manager
LEARN Behavioral
11.2021 - 06.2023
College of Southern Nevada
No Degree from English
01.2013 - 01.2015
Operations Manager
Tandem Therapy Services
06.2009 - 11.2021
Academy For Independent Study
High School Diploma