Angelique Williams Jones
Memphis,TN
Summary
Detail-oriented professional skilled in administrative support and customer service. Proven track record in enhancing workflows and coordinating initiatives to drive efficiency and improve client satisfaction. Motivated individual with a solid background in HR and administrative tasks. Known for exceptional time management and attention to detail, contributing to successful onboarding and training initiatives.
Overview
9
9
years of professional experience
Work History
Material Handler
FedEx Express
Memphis, Tennessee
01.2025 - Current
- Loaded and unloaded packages to ensure efficient workflow.
- Maintained organized records of all audit documentation for reference purposes.
- Wrote reports, authored papers and organized supporting documentation.
Customer Experience Coordinator
Macys Department Store
Memphis, Tennessee
08.2023 - 12.2025
- Managed customer feedback to improve service delivery and satisfaction.
- Developed and maintained relationships with customers to foster loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated customer service initiatives to enhance overall shopping experience.
- Collaborated with departments to resolve customer inquiries promptly.
- Organized promotional events to attract and engage shoppers effectively.
Human Resources Expert
Target
Memphis, Tennessee
05.2017 - 02.2020
- Collaborated with recruitment teams to identify staffing needs and candidates.
- Assisted in developing and implementing HR policies and procedures.
- Coordinated training programs to enhance staff skills and knowledge.
- Managed employee onboarding and orientation processes for new hires.
- Processed employee records and maintained accurate HR databases.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Education
CompTIA Tech+ Certification -
Tech901
Memphis, TN12-2025
Certificate of Completion - Business Communication/ Software Configuration
Memphis Urban League Workforce Development
Memphis, TN09-1999
GED -
Memphis Board of Education
Memphis, TN07-1990
Skills
- Administrative support
- Recruitment support
- New hire onboarding
- Office administration
- MS office
- Inventory management
- Executive support
- Time management
- Report generation
- Office management
- Orientation and training
Timeline
Material Handler
FedEx Express
01.2025 - Current
Customer Experience Coordinator
Macys Department Store
08.2023 - 12.2025
Human Resources Expert
Target
05.2017 - 02.2020
CompTIA Tech+ Certification -
Tech901
Certificate of Completion - Business Communication/ Software Configuration
Memphis Urban League Workforce Development
GED -
Memphis Board of Education