Angelis Villalona
Lake Mary,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
Lake Mary, FL
08.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Customer Service Cashier
Lowe's
Sanford, FL
11.2022 - 02.2023
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Current
Seminole State College of Florida
Sanford, FL01-2024
High School Diploma -
San Judas Tadeo
Dominican Republic01-2021
Business Administration
Unibe
Dominican RepublicSkills
- Fast paced problem solving
- Communication Skills
- Excellent Customer Service
- Data Entry
- Inbound and Outbound Calling
- Follow-up skills
- Customer Service
- Problem-solving abilities
- Order Processing
- Positive and professional
Certification
- Microsoft Office Specialist 2018
- Aiso Oratory 2019
- United Nations Internal Model 2020
- Red Cross 2021
- Google Courses:Foundation of user Experience (UX) Design 2022
- Start the UX Design process:Empathize Define,and Ideate 2023
- Certified Medical Technician
- Certified Medical Aide
- CMA
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
Target
08.2023 - 02.2024
Customer Service Cashier
Lowe's
11.2022 - 02.2023
Associate of Science - Current
Seminole State College of Florida
High School Diploma -
San Judas Tadeo
Business Administration
Unibe