Hi, I’m
Angelisa Gervais
Administrator
San Diego,CA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows,and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
years of professional experience
3
years of post-secondary education
1
Certification
Work History
AmentumSAN DIEGO, United States
Administrative and Technical Support
11.2021 - Current
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for government employees and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Identified potential sales and cross-selling opportunities and informed Field Office Chief.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and VoIP Phones.
- Entered data into DTS.
- Submitted service tickets for equipment maintenance requests.
- Managed high levels of call flow and responded to Field Office Chief technical support needs.
D2 Government SolutionsSan Diego, CA
Site Security Manager
01.2020 - 11.2021
Job overview
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Investigated incidents and wrote reports.
- Oversaw quality control implementations and reporting, working closely with contract representative.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Assisted Active Duty military, retirees, family members, government employees and contractors with personnel files.
SeaWorld AquaticaSan Diego, CA
Assistant Supervisor
04.2016 - 10.2019
Job overview
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Trained assembly finishers and evaluated quality of work.
- Submitted documentation and reports to upper management.
- Managed records and documentation for payroll, inventory control and workflow.
- Worked with management team to implement proper division of responsibilities.
- Monitored workflow to improve employee time management and increase productivity.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Set overall vision and provided team leadership.
Education
San Diego Mesa CollegeSan Diego, CA
Associate of Science from Business Management
08.2019 - Current
Skills
- Technical issues analysis
Certification
- HIPAATraining - May 2024
Timeline
- HIPAATraining - May 2024
05-2022
Administrative and Technical Support
Amentum
11.2021 - Current
Site Security Manager
D2 Government Solutions
01.2020 - 11.2021
San Diego Mesa College
Associate of Science from Business Management
08.2019 - Current
Assistant Supervisor
SeaWorld Aquatica
04.2016 - 10.2019
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