Summary
Overview
Work History
Education
Skills
Timeline
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Angelisa June

Nashport,OH

Summary

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

25
25
years of professional experience

Work History

Warehouse Associate

Action Total staffing/ Kellanova
Zanesville, Ohio
07.2024 - Current
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Communicated effectively with team members on matters related to work assignments.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Labeled containers correctly for product identification purposes.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

CNA

Self Employed Services
Zanesville
01.2000 - 10.2024
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided emotional support to family members during difficult times.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Transported residents within the facility as needed.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Reported changes in patient conditions to registered nurse or physician.

Delivery Driver

Long Hauling LLC
Philo, Ohio
10.2023 - 04.2024
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Assisted warehouse personnel in packing orders when necessary.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Checked tires for proper inflation before leaving on each route.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Received daily delivery instructions and route assignments from dispatch.

CNA

Visiting Angels Home Care
Fort Bragg/ Fayetteville , North Carolina
04.2021 - 09.2023
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Administered medications under supervision of a licensed nurse.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided emotional support to family members during difficult times.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Transported residents within the facility as needed.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Reported changes in patient conditions to registered nurse or physician.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.

CNA

First Light Home Care
Newark, Ohio
01.2018 - 03.2021
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Administered medications under supervision of a licensed nurse.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided emotional support to family members during difficult times.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Transported residents within the facility as needed.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Reported changes in patient conditions to registered nurse or physician.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Living in Home Caregiver

Self Employed Writer
Zanesville
05.2014 - 05.2017
  • Participated in continuing education programs related to caregiving duties.
  • Assisted clients with prescribed exercises.
  • Followed agency policies and procedures when delivering care.
  • Maintained a clean work environment throughout shift.
  • Encouraged social interaction among clients through conversation or participation in activities.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
  • Responded promptly to emergency situations in a calm manner.
  • Organized client medications for timely administration.
  • Developed relationships with family members and caregivers of clients.
  • Adhered to safety standards while providing care in the home setting.
  • Accompanied clients on errands or outings for shopping or leisure activities.
  • Transported clients to medical appointments or recreational activities.
  • Respected client privacy rights at all times when providing services.
  • Performed light housekeeping tasks such as laundry, dusting and vacuuming.
  • Observed physical and mental condition of clients and reported any changes to supervisor.
  • Planned nutritious meals and snacks according to dietary guidelines.
  • Monitored vital signs and reported changes to the appropriate personnel.
  • Maintained accurate records of services provided and other relevant information.
  • Provided personal care and companionship to elderly individuals in their homes.
  • Provided emotional support by listening attentively to concerns expressed by clients.
  • Ensured that all equipment used is properly functioning before use.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported clients to doctor's appointments and errands.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Assisted patients with personal care to alleviate burden on family members.
  • Followed care plan and directions to administer medications.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped client with medication self-administration.
  • Recognized emergency situations and implemented appropriate procedures.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Traveling Sales Assistant

Verizon Enterprise
Columbus, Ohio
02.2012 - 05.2014
  • Ensured compliance with company policies and procedures at all times.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Resolved customer complaints in a timely manner.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Processed orders accurately and efficiently using a POS system.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Assisted customers with returns, exchanges and refunds.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Provided excellent customer service to clients in person and over the phone.
  • Performed regular price checks to ensure competitive pricing.
  • Generated leads by networking with existing customers, as well as cold calling new prospects.

Office Assistant

Core Enterprises
Zanesville, Ohio
08.2007 - 01.2012
  • Maintained an organized filing system of paper documents and electronic files.
  • Managed inventory of office supplies and placed orders when needed.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Assisted in the development and implementation of office policies and procedures.
  • Answered phone calls and directed them to appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Assisted with preparing and editing company correspondence and presentations.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Answered and directed phone calls to appropriate staff members.

Education

High School Diploma -

Cambridge High School
Cambridge, OH
05-2007

Some College (No Degree) - Medical billing and coding

DeVry University
Downers Grove, IL

Skills

  • Data Entry
  • Office Administration
  • Clerical Support
  • Expense Reporting
  • Payroll Processing
  • Calendar Management
  • Project Planning
  • Mail handling
  • Bookkeeping
  • File Maintenance
  • Proofreading
  • Call handling
  • Invoice Processing
  • Customer Service
  • Contract Preparation
  • Report Writing
  • Presentation Development
  • Administrative Support
  • Payment Processing
  • Social media knowledge
  • Documentation And Reporting
  • Labor Relations
  • Filing and data archiving
  • Bank Deposit Reconciliation
  • Prioritizing Work
  • Self-starter
  • Report Analysis
  • Valid Driver's License
  • Strong interpersonal skills
  • Proofreading documents
  • Professional and mature
  • Mail Routing
  • Positive Attitude
  • Strategic Planning
  • Billing and coding
  • Mail distribution
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Verbal Communication
  • Presentation Preparation
  • Excel spreadsheets
  • Sight Reading
  • Client Communication
  • Attention to Detail
  • Adaptability
  • Professional Demeanor
  • Problem-Solving
  • Active Listening
  • Analytical Thinking
  • Multitasking
  • Team building
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Time Management
  • Self Motivation
  • Conducting
  • Excellent Communication
  • Task Prioritization
  • Organizational Skills
  • Written Communication
  • Event Promotion
  • Goal Setting
  • Professionalism
  • Reliability
  • Extensive performance background
  • Problem-solving abilities
  • Continuous Improvement
  • Decision-Making
  • Problem-solving aptitude
  • Time management abilities
  • Basic Housekeeping
  • Documentation
  • HIPAA Compliance
  • Mobility Assistance
  • Patient Companionship
  • Incident Reporting
  • Behavioral Management
  • Progress Documentation
  • Care Plan Adherence
  • Meal Preparation
  • Compassionate client care
  • Expense Monitoring
  • Monthly Reporting
  • Investigating variances
  • Organizational management principles
  • Staffing patterns
  • Coordinating records
  • Developing solutions
  • Variance reporting
  • Data Interpretation
  • Statistical Analysis

Timeline

Warehouse Associate

Action Total staffing/ Kellanova
07.2024 - Current

Delivery Driver

Long Hauling LLC
10.2023 - 04.2024

CNA

Visiting Angels Home Care
04.2021 - 09.2023

CNA

First Light Home Care
01.2018 - 03.2021

Living in Home Caregiver

Self Employed Writer
05.2014 - 05.2017

Traveling Sales Assistant

Verizon Enterprise
02.2012 - 05.2014

Office Assistant

Core Enterprises
08.2007 - 01.2012

CNA

Self Employed Services
01.2000 - 10.2024

High School Diploma -

Cambridge High School

Some College (No Degree) - Medical billing and coding

DeVry University

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Angelisa June