Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Angelisa Mays-Andrews

Saint Cloud,MN

Summary

"Highly motivated and results-oriented Youth Advocate with a proven track record of empowering young women through mentoring, advocacy, and resource development. Skilled in building strong relationships, facilitating group discussions, and implementing effective programs to address the unique needs of at-risk youth. Passionate about creating safe and supportive environments where young women can thrive."

Overview

10
10
years of professional experience
1
1
Certification

Work History

Employment Consultant

Rise Interactive
Saint Cloud, MN
05.2024 - Current
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Identified training resources available within the community that could benefit unemployed individuals seeking employment.
  • Conducted follow-up meetings with clients to ensure job satisfaction and retention.
  • Assisted clients in completing job applications and preparing for job interviews.
  • Oversaw department caseload of many monthly clients.
  • Helped individuals address disabilities and put together career plans.
  • Guided applying for disability benefits such as Social Security Disability Insurance or Supplemental Security Income.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided individualized job counseling services in areas such as resume writing, interviewing techniques, and job search strategies.
  • Researched available training programs that could help enhance a client's employability skillset.
  • Assisted clients in creating a budget plan that helps them manage finances while attending school or working part time.
  • Recommended appropriate assistive technology solutions based on an individual's unique needs.
  • Maintained accurate records of client progress including case notes, assessments, IPEs, service plans.

Residential Program Manager

Village Ranch, Inc.
Annandale, US
08.2021 - 01.2024
  • Supervises 9 to 12 residents.
  • Maintain a safe and secure facility.
  • Daily logging of behavior.
  • Proper medication handling.
  • Transportation to appointments.
  • Weekly treatment plans.
  • Restraint safety training.
  • CPR certified.
  • Behavioral health and therapy.
  • Provided information on resident progress and development of case plans.
  • Prepared meals and assisted clients with laundry and household chores.
  • Ensured compliance with all safety regulations set forth by local authorities.
  • Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Communicated with other staff to resolve problems with individual residents.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Supervised self-administration of medications for residents.
  • Responded promptly to any emergency situations that may arise within the residence.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Assisted with crisis intervention services when needed.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Maintained accurate records of client information including assessments, progress notes, treatment plans.
  • Participated in trainings related to residential programming topics.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.

General Manager (GM)

A&W Restaurants
Buffalo, US
08.2019 - 10.2020
  • Inventory
  • Proper food and safety handling
  • Scheduling
  • Payroll
  • Cooking
  • Cleaning
  • Hiring /termination
  • Training
  • Orientation
  • Marketing
  • Sales

General Manager

Amore ice cream shop
Buffalo, US
03.2018 - 07.2019
  • Supervise 6 to 10 employees at a time
  • Maintain a clean and safe environment
  • Make sure employees are following safety procedures as well as food safety
  • Schedule employees proper shifts
  • Following maintain food safety prep
  • Proper and responsible cash handling
  • Weekly inventory
  • Provide great hospitality and customer service
  • Closing and opening the store at its proper times

Manager

Perkins Restaurants & Bakery
Buffalo, US
10.2016 - 05.2017
  • Maintained a clean and safe environment
  • Provide excellent customer service and hospitality
  • Supervise 6 to 10 employees at a time
  • Provided excellent guest service and make sure all guests were pleased with their meal
  • Make sure food was done at a timely matter
  • Provide safe and responsible cash handling
  • Help and support waitresses during their shifts
  • Maintain a positive team player attitude

Shift Manager

Jimmy John's Sandwiches
Buffalo, US
08.2015 - 06.2016
  • Provide a clean and safe environment
  • Supervise 5 to 10 employees at a time
  • Deal with it any complaints appropriately and responsibly
  • Memorize 16 different sandwiches
  • Follow food prep and safety procedures
  • Prep food for the proper projections of the week
  • Provided a positive fun and safe environment
  • Team player attitude
  • Provide positive guest service and make sure food gets out of the timely matter
  • Supervised delivery drivers as well as deliveries

Education

High School Diploma -

Minnesota Department of Education
Minneapolis, MN
06-2008

Skills

  • Client counseling
  • Job placement
  • Resume writing
  • Case management
  • Monthly reporting
  • Crisis intervention
  • Medication management
  • Behavioral health
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Time management
  • First aid and CPR
  • Treatment Planning
  • Safety compliance
  • Team supervision

Certification

  • ServSafe, 02/01/19, 02/01/24, Took 8hr manager ServSafe class
  • CPR/AED, Present
  • First Aid Certification

Accomplishments

  • Esther Tomljanovich Lifetime Achievement Award - Justice Involved Woman & Girls Conference, October 2024.
  • Active Board member of the DOC Justice Involved Women & Girls Task Force -(end of term 2027)

References

References available upon request.

Timeline

Employment Consultant

Rise Interactive
05.2024 - Current

Residential Program Manager

Village Ranch, Inc.
08.2021 - 01.2024

General Manager (GM)

A&W Restaurants
08.2019 - 10.2020

General Manager

Amore ice cream shop
03.2018 - 07.2019

Manager

Perkins Restaurants & Bakery
10.2016 - 05.2017

Shift Manager

Jimmy John's Sandwiches
08.2015 - 06.2016

High School Diploma -

Minnesota Department of Education

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