Angelise Lugo-Ballester
Houston,TX
Summary
Graduate-level student graduating in May 2026 looking to secure professional entry-level position with a company that provides opportunities to grow personally and professionally. Desiring a position in sales/marketing and/or front of the house management position that leads to a general management opportunity in the future.
Overview
4
4
years of professional experience
Work History
Student Intern
Conrad Hilton Hotel
Houston, TX
08.2023 - Current
- Worked for a year in the heart of the hotel rotation
- Learned everything from housekeeping to room inspections
- During the last two years I worked in front desk rotation
- As a front desk agent responsible for phone etiquette, receptionist duties, clerical entries, communication with customers, and providing exceptional customer service
- Experience operating OnQ PMS and the latest PEP system
Activities Supervisor
Hilton Galveston Island Resort
Galveston, TX
05.2025 - 08.2025
- Supervised daily activities to ensure guest satisfaction and adherence to safety protocols
- Coordinated event logistics, including scheduling, setup, and overseeing staff assignments
- Developed engaging programming for guests of all ages, enhancing overall resort experience
- Trained and mentored new team members in operational procedures and customer service standards
- Ensured employees adhered to company policies and procedures
Student Intern
Hershey Hotel
Hershey, PA
05.2024 - 08.2024
- Supervised housekeeping staff
- Coordinated inventory management and room assignments for housekeeping department
- Ensured rooms were properly inspected and ready for customer delivery
- Handled guest inquiries and resolved issues to promote satisfaction and retention
Shift Lead
Tropical Smoothie Cafe
League City, TX
09.2021 - 08.2023
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and best practices.
- Ensured customer satisfaction and handled customer complaints
- Prepared orders for customers and prepped food for the kitchen
- Worked at the cash register and ensured register was balanced at the end of the shift
Education
MS - Hospitality Management
University of Houston
Houston, TX05.2026
BS - Global Hospitality Leadership
University of Houston
Houston, TX05.2025
Associate of Arts - General Studies - Business Management
San Jacinto College
Houston, TX05-2023
Skills
- Excellent oral and written communication skills
- Active listening skills
- Fast learner
- Leadership qualities
- AI literate in Chat GPT and Google Gemini
- Team collaboration
- Analytical mindset
- Research proficiency
- Spreadsheet expertise (Excel and Tableau)
- Foreign language proficiency (Spanish)
- Excellent customer satisfaction skills
- Problem resolution skills
Timeline
Activities Supervisor
Hilton Galveston Island Resort
05.2025 - 08.2025
Student Intern
Hershey Hotel
05.2024 - 08.2024
Student Intern
Conrad Hilton Hotel
08.2023 - Current
Shift Lead
Tropical Smoothie Cafe
09.2021 - 08.2023
MS - Hospitality Management
University of Houston
BS - Global Hospitality Leadership
University of Houston
Associate of Arts - General Studies - Business Management
San Jacinto College