ANGELISE TUCCIO
Miami,FL
Summary
Organized professional adept at coordinating and managing appointment schedules with precision based on the client's needs. Known for enhancing operational efficiency and fostering a collaborative team environment. Reliable and adaptable, with strong communication skills and a proactive approach to problem-solving and persuasion. Thrive in a fast-paced environment and helping others.
Overview
6
6
years of professional experience
Work History
Service Representative
Baptist Health
12.2021 - Current
- Assist multiple departments including as patient care/customer service and human resources
- Assist with responding and resolving questions and concerns
- Coordinate appointments while ensuring data accuracy for patients and updating employee information within the company system and Excel spreadsheets
- Consistently respond to emails and messages to provide feedback and provided resolution
- Maintain strict confidentiality of all patient records and information
- Took on average 60 calls a day assisting with patient needs
Sales/Appointment Scheduler
Cano Health
02.2019 - 12.2021
- Took 80 patient sales calls from an ad they viewed regarding physiotherapy treatments
- Earned commission on the patient services from my appointments
- Adapted to the fast-changing environment in a Remote high call volume setting
- Collaborated and work effectively with team members
- Listened to the patients pain points, and provided detailed information of the treatments
Education
BAS - Supervision and Management- Human Resource Management
Miami Dade College
12.2023
Skills
- Bilingual
- Organized
- Detail-oriented
- Quick learner
- Effective Communicator
- Thrive under Pressure
- Take pride in my work
- Persuasive
- Microsoft Office
- Salesforce
Timeline
Service Representative
Baptist Health
12.2021 - Current
Sales/Appointment Scheduler
Cano Health
02.2019 - 12.2021
BAS - Supervision and Management- Human Resource Management
Miami Dade College