Angelita Ayala
Kennewick,USA
Summary
Experienced diverse professional prepared for an administrative role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Caregiver
Chinook Home Health Care
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Provided safe mobility support to help patients move around personal and public spaces.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Receptionist
MP Family Services LLC
01.2024 - 03.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Sales Associate
Bath And Body Works
09.2023 - 01.2024
- Managed efficient cash register operations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized displays to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
David's Bridal
07.2022 - 10.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
Service Writer
Lithia Chrysler Jeep Dodge Ram of Tri-Cities
10.2020 - 03.2021
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Promptly responded to inquiries and requests from prospective customers.
Receptionist
Toyota of Tri-Cities
10.2018 - 09.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Cashier
AutoZone
12.2017 - 08.2018
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Provided assistance in loading/unloading products when required, exemplifying teamwork while minimizing downtime between deliveries.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Criminal Justice
Columbia Basin College
Pasco, WA06.2019
Diploma -
Palouse Junction High School
Connell, WA01.2016
Skills
- Office administration
- Data entry
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Meticulous attention to detail
- Prioritization
- Multi-line phone proficiency
- Strategic planning
Languages
Spanish/English
Native or Bilingual
Timeline
Caregiver
Chinook Home Health Care
04.2024 - Current
Receptionist
MP Family Services LLC
01.2024 - 03.2024
Sales Associate
Bath And Body Works
09.2023 - 01.2024
Customer Service Representative
David's Bridal
07.2022 - 10.2022
Service Writer
Lithia Chrysler Jeep Dodge Ram of Tri-Cities
10.2020 - 03.2021
Receptionist
Toyota of Tri-Cities
10.2018 - 09.2020
Front Desk Cashier
AutoZone
12.2017 - 08.2018
Diploma -
Palouse Junction High School
Criminal Justice
Columbia Basin College
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