Angelita Brown
Portland
Summary
Versatile and results-driven professional with extensive experience across various roles, including a pivotal position at Walgreens. Excelled in enhancing customer satisfaction and streamlining operations, leveraging exceptional problem-solving and customer service skills. Proven track record in mentoring teams and optimizing processes, significantly contributing to organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Pharmacy Technician
Walgreens
07.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Receptionist
HR Block
05.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Call Center Representative
Acs
08.2008 - 02.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Traffic Speacilist
Xerox
02.2003 - 02.2008
- Evaluated the performance of existing transportation infrastructure, recommending upgrades or modifications where needed.
- Optimized transportation systems through data-driven analysis of travel patterns and trends.
- Enhanced road safety by conducting regular traffic studies and recommending appropriate measures.
- Managed efficient scheduling and deployment of traffic control personnel during peak hours and emergencies.
Education
GED -
My Hood Community College
Portland, OR11.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
Current Pharmacy technician, licensed
Timeline
Store Manager
Walgreens
02.2022 - Current
Pharmacy Technician
Walgreens
07.2017 - Current
Receptionist
HR Block
05.2016 - 07.2017
Call Center Representative
Acs
08.2008 - 02.2016
Traffic Speacilist
Xerox
02.2003 - 02.2008
GED -
My Hood Community College