Angelita Clayton
Texas City,TX
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Lykes Shipping Company. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and delivering exceptional service, consistently exceeding performance goals while fostering positive customer experiences.
Overview
41
41
years of professional experience
Work History
Customer Care Representative
UTMB Galveston
02.2024 - 09.2024
- Utilized CRM software to efficiently track and manage service requests.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Trained new team members on company policies, procedures, and best practices for customer care.
- Streamlined communication processes between departments to improve response times for customer issues.
- Resolved customer inquiries by utilizing CRM software to track and manage service requests.
Cashier
Food Town Grocery Stores
02.1994 - 06.2005
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Representative
Lykes Shipping Company
04.1983 - 06.1986
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Education
GED - Math . Spelling
Reagan Sr High
Houston, TX01.1982
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
Customer service excellence cashier food town Houston lil York
Timeline
Customer Care Representative
UTMB Galveston
02.2024 - 09.2024
Cashier
Food Town Grocery Stores
02.1994 - 06.2005
Customer Service Representative
Lykes Shipping Company
04.1983 - 06.1986
GED - Math . Spelling
Reagan Sr High