Angelita Cruz
Newport News,VA
Summary
Dedicated and versatile manager with over 15 years of experience in leadership, operations, and customer service. Proven track record of coordinating and monitoring operations across multiple departments while driving efficiency, reducing costs, and maintaining high service standards. Effective leader and problem-solver, skilled in training and mentoring staff, streamlining processes, and promoting organizational growth. Highly committed professional with a strong work ethic and a focus on delivering quality results that support both team success and company objectives.
Overview
19
19
years of professional experience
Work History
Marine Coating Specialist
Huntington Ingalls Industries
07.2019 - 07.2024
- Prepared and maintained ship compartments through rust removal, cleaning, surface prep, brush/roll painting, and spray support, ensuring projects met strict Navy specifications.
- Finalized and quality-checked compartments for military inspection and turnover, reducing rework and delays.
- Mentored and trained new crew members on safety, painting techniques, and quality control, resulting in faster onboarding and improved productivity.
- Consistently selected to lead inspection preparations due to attention to detail and reliability.
- Maintained a high standard of safety compliance, contributing to a strong safety record within the crew.
Office Manager
Affordable Automotive Repair
03.2015 - 07.2019
- Managed the front office to a busy mechanic and collision repair shop.
- Including assisting customers, answering phones, scheduling appointments, book keeping, pay roll, accounts payable, accounts receivable, inventory, and service writing.
- Responsible for writing collision and mechanical estimates.
- Prepared accurate mechanical and collision estimates using Audatex and Chilton, increasing customer trust and closing repair sales.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Negotiated with 30+ vendors and suppliers to control costs and ensure timely delivery of parts and materials.
- Enhanced team productivity by overseeing daily workflow.
General Manager
Extended Stay America
07.2008 - 01.2015
- Managed daily operations across 5 out of 7 Tidewater properties throughout my career with the company, managing 12+ employees including front desk, housekeeping, back of house, and maintenance at each location.
- Collaborated with sales and revenue teams to increase occupancy rates and exceed annual revenue targets.
- Acted as a leadership mentor, developing multiple staff members into management roles.
- Oversaw daily office administration including payroll processing, budget tracking, supply ordering, inventory, daily deposits and records management to ensure smooth property operations.
- Utilized office software including Nite Vision, Web Check Inn, Netezza, Verian, ADP Timesaver, and ADP Vantage to oversee payroll, scheduling, reporting, and budgeting across multiple hotel properties.
Lead Customer Service Representative
Money Mart
11.2006 - 06.2008
- Led customer service operations and supervised a team of representatives in a fast-paced financial services environment.
- Trained staff on compliance procedures, reducing policy violations and errors in customer transactions.
- Managed daily cash handling, deposits, and reconciliations, ensuring accuracy and accountability.
- Recognized as a go-to leader for conflict resolution with both customers and employees.
Assistant Manager
Check into cash
10.2005 - 11.2006
- Assisted the store manager in overseeing operations, staff supervision, and customer service for payday loans and collections.
- Recruited and trained new employees, preparing them for advancement opportunities within the company.
- Coordinated store marketing initiatives to drive new customer business and meet sales goals.
- Acted as manager-on-duty, handling escalated customer concerns and operational decisions.
Education
Phlebotomy (Certificate Expired 2021) -
Tidewater Medical Training
Hampton, VA03.2018
GED in General Studies -
Y H Thomas
Hampton, VA06.2003
Skills
- Operations & Office Management
- Employee Engagement & Team Building
- Performance Tracking & Evaluation
- Conflict Resolution & Problem Solving
- Customer Service & Client Relations
- Cash Handling & Bookkeeping
- Professional & friendly
- Excellent multi-tasking ability & attention to Detail
Awards
Huntington Ingalls Spotlight Award – August 2020
Recognized for exceptional teamwork and commitment in completing projects ahead of schedule.
Timeline
Marine Coating Specialist
Huntington Ingalls Industries
07.2019 - 07.2024
Office Manager
Affordable Automotive Repair
03.2015 - 07.2019
General Manager
Extended Stay America
07.2008 - 01.2015
Lead Customer Service Representative
Money Mart
11.2006 - 06.2008
Assistant Manager
Check into cash
10.2005 - 11.2006
GED in General Studies -
Y H Thomas
Phlebotomy (Certificate Expired 2021) -
Tidewater Medical Training
Similar Profiles
Ellen TeddyEllen Teddy
Business Management Analyst at Huntington Ingalls Industries-Ingalls ShipbuildingBusiness Management Analyst at Huntington Ingalls Industries-Ingalls Shipbuilding
Bryan GillyBryan Gilly
Lead Machinery Field Engineer, Designer 4 at Huntington Ingalls Industries Ingalls ShipbuildingLead Machinery Field Engineer, Designer 4 at Huntington Ingalls Industries Ingalls Shipbuilding
Carl HooperCarl Hooper
Sheet Metal Mechanic at Huntington Ingalls IndustriesSheet Metal Mechanic at Huntington Ingalls Industries
Tara BrunsonTara Brunson
Remote Customer Service Executive at Conduent HR ServicesRemote Customer Service Executive at Conduent HR Services
ZaCouya TaylorZaCouya Taylor
Internship and Practicum at Free Spirit Counseling and CollaborativeInternship and Practicum at Free Spirit Counseling and Collaborative