To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Compliance Associate
JPMorgan Chase
10.2020 - 05.2022
Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
Directed activities of workers searching records and provided technical guidance as necessary.
Developed risk assessment models to identify potential compliance risks.
Performed due diligence on third-party vendors to mitigate potential risks associated with outsourcing activities.
Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
Assessed fees related to registration of property-related documents.
Operations Specialist
JPMorgan Chase
07.2007 - 10.2020
Used MSP AND BLACKNIGHT programs to model data and forecast trends.
Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Tracked and analyzed reports to determine needed improvements.
Maintained database systems to track and analyze operational data.
Assisted various departments with change by communicating new improvement plans and expectations.
Enhanced team productivity with effective communication strategies and regular performance reviews.
Gathered, organized and input information into digital database.
Mortgage Loan Processor
Bank Of America
02.2005 - 07.2007
Processed mortgage loan applications accurately and successfully for over two years.
Reviewed financial statements and contacted institutions and customers to clarify details.
Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
Developed strong working relationships with real estate agents, further expanding referral networks for the company.
Consulted with outside vendors to identify and resolve loan closing issues.
Maintained accurate records of loan processing activities and documents in CRM system.
Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Communicated with originator and applicant concerning progress of loan file.
Verified credit histories, personal references and employment backgrounds for each applicant.
Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Received on-going, comprehensive training on home loan products and mortgage process.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Coordinated closing process with attorneys, title companies, and government clerks.
Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Prepared file for final clear-to-close by branch management.
Mortgage Loan Processor
Netbank/Meritage Mortgage
12.2002 - 05.2005
Processed mortgage loan applications accurately and successfully for over two years.
Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Prepared file for final clear-to-close by branch management.
Reviewed financial statements and contacted institutions and customers to clarify details.
Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
Developed strong working relationships with real estate agents, further expanding referral networks for the company.
Consulted with outside vendors to identify and resolve loan closing issues.
Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Verified credit histories, personal references and employment backgrounds for each applicant.
Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Coordinated closing process with attorneys, title companies, and government clerks.
Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.