Angelita Diaz
Accounting
Kenosha,WI
Summary
Talented operator offering proven skill with materials and record of thriving in high-volume production settings. Punctual, dependable and hardworking team player. Efficiently moves supplies, completes runs and sorts final products. Runs and calibrates presses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to reaching goals. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through sales.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Die Cut Operator
LMI Packaging Solutions
Pleasant Prairie
04.2022 - Current
- Used gauges, calipers, and other devices to take measurements and identify problems.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Checked completed work to identify flaws and sort items by grade.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Followed company policies and OSHA requirements to maintain work safety.
Associate Manager
Polo Ralph Lauren
Pleasant Prairie
06.2019 - 02.2022
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored and supported the General Manager in three department employees to create strong workplace culture.
- Oversaw training and onboarding process for all newly hired employees within the Employee Experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervisor
Polo Ralph Lauren
Pleasant Prairie
01.2017 - 06.2019
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Assistant Manager
New York & Company
Pleasant Prairie
06.2015 - 01.2017
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Brand Ambassador
Polo Ralph Lauren
Pleasant Prairie
05.2012 - 06.2015
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
Team Member
Chick-Fil-A
Racine
12.2011 - 05.2012
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Accounting Associate’s Degree -
Gateway Technical College
Kenosha, WI 06.2021 - Current
High School Diploma -
George Nelson Tremper High School
09.2009 - 06.2013
Skills
Customer serviceundefined
Timeline
Die Cut Operator
LMI Packaging Solutions
04.2022 - Current
Accounting Associate’s Degree -
Gateway Technical College
06.2021 - Current
Associate Manager
Polo Ralph Lauren
06.2019 - 02.2022
Supervisor
Polo Ralph Lauren
01.2017 - 06.2019
Assistant Manager
New York & Company
06.2015 - 01.2017
Brand Ambassador
Polo Ralph Lauren
05.2012 - 06.2015
Team Member
Chick-Fil-A
12.2011 - 05.2012
High School Diploma -
George Nelson Tremper High School
09.2009 - 06.2013
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