Summary
Work History
Education
Skills
Languages
Timeline
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Angelita Gonzalez

Summary

Experience in security operations and crowd control, skilled in surveillance techniques, conflict resolution and emergency response. Experience receptionist, excellent customer service

Work History

Security Agent

Breakthru Beverage
  • Conduct routine patrols to safeguard assets against theft and vandalism, and ensure secure transportation of currency
  • Analyze surveillance footage and compile detailed reports for senior management.
  • Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
  • Engage in collaborative problem-solving sessions to enhance customer service protocols and operational efficiency
  • Address and resolve complex customer issues, achieving mutually beneficial outcomes and assisting in the mentoring and training of new security personnel

Associate

Neiman Marcus
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Armed Guard

Dunbar Armored
  • Ensured the safe transportation of valuables, including currency and jewelry, adhering to strict security protocols
  • Maintained vigilant oversight during shifts, ensuring the integrity of secured premises against unauthorized access
  • Monitored for and promptly responded to suspicious activities, applying critical judgment to safeguard property and personnel
  • The ability to meet exceed customer and client needs by providing timely, effective and empathetic support

Auxiliary Police Officer Sergeant

Town of Cicero
  • Oversaw routine security procedures and patrols, ensuring prompt response to calls and incidents while maintaining public safety and property protection
  • Conducted training for new officers on established safety protocols, enhancing team preparedness and operational effectiveness
  • Collaborated with local law enforcement agencies to manage crowd control during public events and support emergency response initiatives

Education

Some College - General Studies, Nursing, Law Enforcement Training

Skills

  • Profound Ability to Act Courteously Even in Difficult Situations
  • Demonstrated Ability to Maintain Confidentiality of Sensitive Information
  • Proven Ability to React Quickly and Calmly in Emergency Situations
  • Motivated and customer focused professional with a passion for providing exceptional costumer service

Languages

English
Spanish

Timeline

Security Agent

Breakthru Beverage

Associate

Neiman Marcus

Armed Guard

Dunbar Armored

Auxiliary Police Officer Sergeant

Town of Cicero

Some College - General Studies, Nursing, Law Enforcement Training

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Angelita Gonzalez