Angelita Johnson
Vance
Summary
Dynamic Relationship Banker II at Trustmark Bank with a proven track record in achieving sales goals and enhancing customer satisfaction. Skilled in resolving issues with empathy and excellent communication, while training tellers to ensure compliance and operational excellence. Committed to fostering a positive team environment and driving customer engagement.
Overview
9
9
years of professional experience
Work History
Relationship Banker II
Trustmark Bank
11.2016 - Current
- Train and mentor tellers on all procedures and processes according to TMK policies
- Posses the ability to process financial transactions accurately and efficiently
- Utilize problem solving and communication skills to address customer inquires
- Knowledgeable of company policies and procedures
- Knows and follow the Branch's Security and audit process
- Ensure operational guidelines, rules and regulations are followed
- Verifying account balances, cashed approved checks, and balancing cash box and vault daily
- Responsible for handling teller discrepancies in a timely manner
- Overseeing teller daily transactions while offering guidance on proper procedures
- Make outreach calls to customers and/or prospects
- Open accounts for new and current customers/ account maintenance
- Achieves quarterly sales and referral goals
- Identify customer needs and make appropriate referrals
Education
General Equivalency Diploma
George C Wallace Community College
Selma, ALGeneral Studies -
Selma High School
Selma, ALSkills
- Ability to resolve customer issues
- Attentive
- Consistent
- Contributes to a positive team dynamic
- Customer focused
- Demonstrates empathy and understanding
- Excellent communication skills
Timeline
Relationship Banker II
Trustmark Bank
11.2016 - Current
General Equivalency Diploma
George C Wallace Community College
General Studies -
Selma High School
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