ANGELITA MABINI RAFLORES

CONSULTING PRINCIPAL

Sales Operations, Innovations, and Marketing for Asia Pacific (Globe Telecom, Thailand Account, and Singapore Accounts)

Role Description

Established operational sales enablement and sales productivity support. Performed budgeting, planning, and analysis activities for sales operations.

Developed and nurtured strong customer relationships, both internal and external, that resulted in increased sales and long-term client loyalty.

Key responsibilities:

• Pipeline Management: - Helped increase and monitored the sales pipeline, and held the sales team accountable for ensuring that SalesForce.com (GEM) accurately reflects ongoing sales pursuits. - Developed and implemented regular reporting to the CBE, Head of Sales Operations, VP of Sales, Operations, and Finance teams on the status of all sales activities, projects, pipeline, and forecasts. - Defined, implemented, and monitored KPIs for the sales team in alignment with the divisional Sales Strategy and Annual Operating Plan (AOP).
• Strategy, Account, and Opportunity Planning - Developed efficient methodologies for using SalesForce.com to support the Sales Directors and CBEs, incorporating best practices. - Partnering with the VP of Sales and/or CBE, identify, develop, implement, and evaluate the sales strategy based on knowledge of company objectives and market characteristics (the level of responsibility may vary with the level of position). - Support account, territory, and opportunity planning sessions.
• Sales Support - Provided input into developing an Annual Operating Plan (AOP) that is aligned with the strategic plan, sales strategy, and targets. - Execute and maintain sales processes and initiatives in accordance with a documented Annual Operating Plan (AOP) and Amdocs sales methodologies (the level of responsibility may vary with the level of position). - Ensure that sales operations are conducted within the constraints of the departmental budget. - Worked with the Regional Marketing Lead to ensure alignment with marketing strategy, processes, and initiatives. - Developed the framework to support the Sales team and ensure effective and efficient sales. Developed the scope of the CBU training plan based on business results and CSAT scores to optimize sales skills, Amdocs solution knowledge, and the Amdocs sales process. Execute and monitor the training plan. - Onboard newcomers to enable sales success. Educate the existing Sales team on sales processes, best practices, company programs, and campaigns. - Prepare supporting sales materials to aid in the sales pursuit process. - Plan and facilitate sales events, including client visits to Israel, SKO, and so on.
• Lead brainstorming and ideation sessions to develop innovative marketing strategies, campaigns, and products that push the boundaries of the market.
• Identified emerging trends in the market, technology, and consumer behavior, and evaluated how they can be leveraged to improve the company's offerings.
• Developed and refined innovative processes for product or service marketing that reflect company values and customer needs.
• Work closely with the Marketing, Innovations Team, and Product Development, Sales, and Design teams to launch innovative marketing campaigns and bring ideas to life.
• Built relationships with external partners, influencers, and media outlets to enhance campaign reach and effectiveness.

Senior IT Consultant (2013 - 2015)

(SI&O, Program & Business Services) Prime SI – Governance PMO.

Governance PMO for Cross Program (Sweden, China, PCRF, Optimus, 3rd party)

Program Lead - Amdocs Sweden Delivery for Globe Account.

Key Areas of Contribution:

Program Management, Quality Management, Benefits Realization Management, Customer Relationship Management, Executive Communications Management, Contracts Management, Process & Tools Implementation, Enterprise Resource Planning, Integration and Configuration, Financial & Revenue Management, Business Continuity, Data Warehousing, Business Intelligence, Customer Training.

• Reports directly to the Chief Operating Officer (COO).
• Member of the management committee. Gives decisions and directives to a group of directors and heads.
• Overall, a key contributor to driving business excellence and addressing project management gaps.
• Works with the Chief Financial Officer (CFO) and takes control of the Profitability and Loss of the projects.
• Able to map current processes and define prioritization for process improvement.
• Provide systematic processes and implementation for process improvement.
• Capable of identifying and contributing to the best processes for the transition of projects between PMO and SEG.
• Responsible for driving process improvement based on business continuity.
• Responsible for identifying continuous improvement opportunities and working with the operations team to realize the benefits through improvement initiatives.
• Responsible for driving quality initiatives and productivity enhancement programs across all projects.
• Align and improve the processes to result in substantial financial benefits, and timeliness improvements.
• Develop common standards and tools for Process Excellence deployment.
• Ensure that all proper methodologies are executed and followed properly.
• All critical areas of the SDLC are followed.
• Ensure that project implementation subscribes to the profitability in the way it was proposed.

A trusted strategic consultancy and IT solutions partner with a global reach, NOVARE TECHNOLOGIES continues to provide business value to its customers through excellence and innovation, driven by best-in-class people and technologies.

• Manages the day-to-day operational and tactical aspects of multiple or large scale projects.
• Oversees managers working on client engagements within practice.
• Reviews high-level deliverables across projects.
• Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction.
• Minimizes our exposure and risk across multiple projects.
• Manages scope and mitigates risk across projects.
• Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction.
• Integrates financial data for multiple projects.
• Compares financial data for practice to that of other practices and seeks ways to maximize revenue.
• Analyzes profitability, revenue, margins, bill rates and utilization across projects.
• Addresses elevated billing issues when they arise.
• Globe Telecom is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet and managed services. Its principals are Ayala Corporation and Singapore Telecom who are acknowledged industry leaders in the country and in the region.

• Reports Directly to Regional VP-PMO (Americas)
• Global (PMO) Program Management Office assists entire Emerson division and groups in the management and implementation of all major IT related projects by providing links between corporate strategy and project execution.
• Executed standard of IT Project Lifecycle policies globally.
• Managed the Project lifecycle from Planning up to execution with extreme focus on Speed & Cost Savings, Risk management, Communication & Improved Planning.
• Responsible for the full project management role, liaised with clients, developed teams and shared IT resources in designing and implementing IT solutions for clients.
• Developed and Maintain Emerson global tool (Clarity Portfolio Management tool).
• Implemented Marketing Strategies, Developed Trainings through Communications and further discuss wisdom focusing several areas such as: IT / Computer Skills, Customer Service, Diversity, Ethics, Human Relations, Quality Initiatives, Safety, Work Lifestyle, Time Management, Company Lifecycle and a lot more.
• Designed and implemented training & development schedules and logistics to enhance business growth globally.
• Measured sales results through performance based metrics.
• Initiated strategies to support commercial and brand goals and objectives of the company.
• Identified risks and obstacles in projects and ensure corrective measures.
• Integrated best learning solutions in training schedules.
• Market the products and tool globally by providing communication and strategies both corporate & divisions.
• Provided regular training to all resources globally. (Resources, Project Managers, Resource Managers, Steering Committee etc.)
• Maintained Emerson Master Schedule to include bi-weekly data collection and consolidation.
• Generated Executive and Group Strategic Application Dashboards internal and external.
• Displayed first class interpersonal skills and the ability to collaborate, especially on project development and execution.
• Administered projects information repository, which includes collecting, organizing & storing required project artifacts in a central repository.
• Assisted in the Recruitment of Project Management for Asia Pacific resources.
• Developed very good working relationship with entire corporate and division resources.
• Proactively identified areas for improvement and has lead the team in developing solutions to exceed Client Expectations.
• Maintained system user and instance forecasts, which include prompting data owners for quarterly updates, consolidating input, distributing results to a predefined distribution list, and posting to a central repository.
• Maintained the Emerson Project Management Methodology content and Service Catalogues.
• Assisted and provided information collection and portfolio in support of internal and external auditing with PMO global.
• Assisted in coordination, promotion, and communications of a project management community who contribute continuous improvement of project management processes and tools.
• Provided administrative and technical configuration of Project Portfolio Management tool.
• Assisted & coordinated with project managers globally in preparation and maintenance of their MS Project plans.
• Responded to all ad hoc requests for information, development of all kinds of based reports as needed.
• Traveled frequently for Communications, Meetings and Trainings updates globally.

• Head Project Planning Engineer (DMPI Ph7 North Luzon Projects)
• Global AP Site Handler Head (DMPI Ph7 North Luzon Projects)
• Communications & Sr. Admin. Officer (DMPI Projects - Ph 4a, 5, 6, 7 VISMIN & 3G)
• NTC Head Coordinator (Phase 4a & 5 Projects)
• Project Administrator (DMPI Projects- Phase 4a & Ph 5)
• Account Administrator - DMPI Accounts (Exec. Asst. to the V-Pres. / KAM)
• Exec. Asst. to the V-Pres. (Bus. Development & Market Communication)

• Responsibly created and implemented marketing plans that drive sales for the company's products.
• Mentored the project team and oversees day-to-day client interaction.
• Collaborated with the production teams to provide strategic leadership, foster collaboration, ensure service quality, and manage budgets.
• Provided strategic value to a client by collaborating with the client on strategic planning needs.
• Maintained a good balance between strategic, relationship management and tactical accountability.
• Executed strategic thinking skills and the ability to effectively express strategies in presentations and business documents.
• Leveraged detail oriented and maintained good organization and team leadership skills.
• Directly reporting to the CEO regarding prompt feedback on competitive issues affecting company performances.
• VPA Holdings Corporation was formed in 1994 to pursue new ventures and to consolidate corporate holdings of Vicente P. Angliongto Jr. It is completely owned and controlled by VPA Jr. Angliongto family.

• Reported directly to the President down to the Division Chief regarding present status of the projects and proposals.
• Prepared the proposal, bid proposal even pre-qualification documents for the certain project.
• Research for new opportunities to explore and provide services, submitted a winning proposal for competitive customer satisfaction.
• Updated the Company profile, CV's of Professional Staff in ADB, WB & DPWH format and List of Relevant Projects.
• Prepared marketing tools such as presentations, brochures and other pamphlets for the company & specific division.
• Daily meeting with the Division Chief with nominated professional staff regarding project transactions and dealing with clients and assigned engineers & architects.
• Over 20 yrs. involved in Design, Consultation, Construction & Development in all related engineering matters such as Civil, Mechanical, Electrical, Environmental, and Structural Engineering.

• Directly reporting to the President regarding prompt feedback on competitive issues affecting company performances.
• Conducted Staff meetings, performance evaluations and training of new personnel, emphasizing company objectives, targets and productivity goals.
• Acted as the right arm and troubleshooter for the absentee of the managing director.
• Implemented Marketing and recruitment strategies for manpower contractual and permanent placements to client job orders.
• Assisted the General Manager in the Supervision of the company's activities including sales, marketing and production and product development.
• Supervised the preparation of bid documents and proposals and management of product orders involving correspondence and coordination with local as well as foreign suppliers.

• Provide high-level administrative support to the President of the company, managing daily operations, and ensuring smooth communication across various business functions.
• Exceptional multitasker with strong organizational skills, a proactive mindset, and the ability to handle confidential information with discretion.
• Communication Liaison
• Project Management & Coordination
• Travel Management
• Event Planning and Coordination
• Calendar and Time Management
• Office Management
• Research and Reporting.
• Confidentiality & Discretion