Summary
Overview
Work History
Education
Skills
Timeline
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Angelita Saenz

Richmond,TX

Summary

Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals. Seasoned internal advisor with proven ability to effectively manage new and pre-owned inventory. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience

Work History

Internal Service Advisor

Bayway Cadillac Southwest
03.2022 - 01.2025
  • Communicated issues to supervisor and helped develop solutions.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Supervised and mentored 4 team members and facilitated daily service operations to drive business growth.

Service Administrator

Sterling McCall Cadillac
02.2019 - 04.2020
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Pitched in to answer phones at main switchboard with 6 lines.
  • Tasked with data entry, records oversight and issue resolution for team of customer service personnel.
  • Immediately brought critical issues to customer service manager for resolution.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Scheduled customer appointments.

Receptionist

Finnegan Chrysler Jeep Dodge Ram
05.2017 - 02.2019
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responded to customer requests via telephone and email.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Entered details such as payments, account information and call logs into the computer system.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Cashier

Finnegan Chrysler Jeep Dodge Ram
08.2016 - 12.2017
  • Communicated issues to supervisor and helped develop solutions.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Supervised and mentored 4 team members and facilitated daily service operations to drive business growth.

Education

High School Diploma -

B F Terry High School
Rosenberg, TX
2015

Skills

  • Excel proficiency
  • Self-motivated
  • Creative
  • Calm under pressure
  • Consistently meet goals
  • Deadline-oriented
  • Conflict resolution
  • Dependable
  • Efficient multi-tasker
  • Cash Handling
  • Business administration
  • Scheduling

Timeline

Internal Service Advisor

Bayway Cadillac Southwest
03.2022 - 01.2025

Service Administrator

Sterling McCall Cadillac
02.2019 - 04.2020

Receptionist

Finnegan Chrysler Jeep Dodge Ram
05.2017 - 02.2019

Cashier

Finnegan Chrysler Jeep Dodge Ram
08.2016 - 12.2017

High School Diploma -

B F Terry High School

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Angelita Saenz