ANGELITA S. ROACH
Gwynn Oak,USA
Summary
Over fifteen years of advanced experience in written and oral communication skills, organizational support and exemplary customer service skills. Self-motivator, capable of working effectively and independently or as part of a team. Excellent interpersonal skills and the ability to work under pressure perform by performing multiple tasks and meeting deadlines. Experienced and proficient in Microsoft Word, Automation, Excel, PowerPoint, ICD-9 Coding and CPT Coding in Radiology and Advanced in Medical Terminology. Point of contact for support staff in the absence of a supervisor and/or management for radiology procedures. Selected by management as Technical Support and/or Super User to help implement a new Cerner scheduling and registration system for the support staff.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
21
21
years of professional experience
Work History
Bed Coordinator
Flow Center
10.2019 - Current
- Works collaboratively in an interdisciplinary coordinated care environment, having primary responsibility and accountability for the performance of administrative duties associated with patient enrollment and registration, admissions, outpatient scheduling, beneficiary travel, means testing, and other administrative duties as assigned by management.
- Admit patients from the Emergency Room department at the Veterans Hospital and place on wards according to patient needs, such as ICU, Telemetry and Surgical.
- Operate computerized programs and databases such as Vista Access, CPRS and BMS to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Demonstrate advanced knowledge of medical terminology
- Communicate effectively and professionally with employees, nurses and physicians at varying grade levels.
- Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
- Coordinate travel for veterans to be transported from and to hospitals, assisted living centers, nursing homes and home.
- Manager: Sandra Jones, (410) 605-7748
Medical Support Assistant
Department of Veterans Affairs Administration
06.2016 - 10.2019
- Operate computerized programs and databases such as Vista Access, CPRS and BMS to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Demonstrate advanced knowledge of medical terminology.
- Make appointments in a clinical setting.
- Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
- Communicate effectively and professionally with employees, nurses and physicians at varying grade levels.
- Identify patient concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
- Analyzes patient needs and determine if patient diagnosis is service connected to assign bed accordingly.
- Manager: Erick Fowlkes, (410) 605-7000 X55666
Sr. Patient Service Coordinator/Patient Service Coordinator
Johns Hopkins University
03.2015 - Current
- Acts as the point of contact for the PET/CT process for the patient, family, referring physician, and radiology department.
- Register patients and place patient into tracking system for technicians to know when patient has arrived.
- Schedules PET/CT scans as needed with patients and physician offices.
- ICD-9 Coding and CPT Coding for reimbursement.
- Assures proper instructions are communicated to patients in order for scan to be performed.
- Coordinate anesthesia, blood work, and imaging test as needed utilizing extensive knowledge of medical terminology.
- Ensure that lab/diagnostics are completed, and that results are communicated when applicable.
- Visualize, articulate and solve both complex and uncomplicated problems by making appropriate decisions to obtain authorizations from medical insurance companies.
- Prepares letters and gather relevant documentation to appeal insurance claims that were denied for payment.
- Supervisor: Michelle Allison, (410) 502-9008, may be contacted
- Salary: $48,600.00 40 hours/week
P.E.T. /CT/Interventional Radiology Coordinator
Sinai Hospital of Baltimore
05.2005 - Current
- Acts as the point of contact for the PET/CT and Interventional Radiology scheduling and preparation process for the patient, family, referring physician, and radiology department.
- Demonstrate analytical skills and problem solving without direct supervision.
- Schedules procedures as needed: anesthesia, blood work, and imaging test. Ensure that lab/diagnostics are completed, and that results are communicated.
- Obtains patient notes as appropriate – op notes, pathology, etc. Captures data and reports to appropriate venues.
- Keeps current in CPT code changes and ICD-9 coding for reimbursement.
- Manager: Teresa Polk, (410) 601-5349, may be contacted
- Salary: $43,347, 40 hours/week
Education
Medical Billing and Coding Certification -
DeVry University
12.2025
Certificate - undefined
School At Work (SAW Program)
10.2019
Diploma - undefined
Carver Vocational Technical High School
05.1992
Skills
- Epic, RIS, Microsoft Office Suite, Outlook(TEAMS), Internet, Medipac, Cerner, HealthStream, Critical Thinking, Standard Office Equipment, Medical Terminology, Vista, CPRS, Streem Print, Share Point, EDIS and BMS
- Multitasking and organization
- Customer service
- Decision-making
- Project Support
- Project assistance
- Point of contact
- Documentation and recordkeeping
- Staff development and training
- Policy and procedure modification
Timeline
Bed Coordinator
Flow Center
10.2019 - Current
Medical Support Assistant
Department of Veterans Affairs Administration
06.2016 - 10.2019
Sr. Patient Service Coordinator/Patient Service Coordinator
Johns Hopkins University
03.2015 - Current
P.E.T. /CT/Interventional Radiology Coordinator
Sinai Hospital of Baltimore
05.2005 - Current
Certificate - undefined
School At Work (SAW Program)
Diploma - undefined
Carver Vocational Technical High School
Medical Billing and Coding Certification -
DeVry University