Angelita Stewart
Alexandria,VA
Summary
Versatile, results and people driven professional with a distinguished track record in strategic leadership, operational excellence, and team management, currently serving as the General Manager at Starbucks in DCA.
Overview
6
6
years of professional experience
Work History
Starbucks Manager
HMS Host International
Arlington, VA
08.2023 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control procedures during shift.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Maximized performance by monitoring daily activities and mentoring team of 25-35 associates.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
New Restaurant Opening Lead
Cava
01.2021 - 08.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Traveled with team of trainers that assisted in opening new restaurant.
- Responsible for complete training of all associates and managers before Opening Day.
- Hosted the general public for 2 days of free meals leading up to Opening Day.
- Controlled line and crowd with quick, efficient service.
- Upheld all policies, procedures, and standards for the brand while ensuring guests have great customer service and encouraged my team to do same
- Lead by example as I maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Enhanced staff morale through regular feedback sessions, recognition programs, and team-building activities.
- Coordinated catering services for private events held at restaurant ensuring seamless execution from planning stages to event day.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across team.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Promoted apositive work atmosphere by proactively resolving conflicts within team through mediation and clear communication.
Bistro Manager
Courtyard Marriott/ Shaner Hotel Group
08.2018 - 03.2020
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices
- Trained team on new bar concept to the hotel.
- Successful ordered, trained, opened new bar concept for the hotel
Education
Bachelor of Science - Avaition Adminstration
Florida Technical College
Orlando, FL06.2027
Skills
- Point of Sale Knowledge
- Menu Memorization
- Employee training/performance improvement
- Friendly and outgoing
- Relationship building and management
- Exceptional Customer Service
- Problem resolution
- Policy and Procedure Adherence
- Scheduling
- Strategies and goals
- Team Collaboration
- Budget Control
- Inventory Control
Timeline
Starbucks Manager
HMS Host International
08.2023 - Current
New Restaurant Opening Lead
Cava
01.2021 - 08.2023
Bistro Manager
Courtyard Marriott/ Shaner Hotel Group
08.2018 - 03.2020
Bachelor of Science - Avaition Adminstration
Florida Technical College