Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
Hi, I’m

Angelita Byrd

Philadelphia,PA
Angelita Byrd

Summary

Proven track record in enhancing client satisfaction and operational excellence, demonstrated through a successful tenure at eXp Realty. Leveraged exceptional customer service and strong negotiation skills to streamline real estate transactions, significantly reducing client challenges. Adept at fostering team collaboration and adhering to regulations, consistently exceeding client and employer expectations.

Overview

18
years of professional experience

Work History

Exp Realty

Realtor
04.2021 - Current

Job overview

  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.

Rutberg Real Estate

Property Manager
08.2008 - 09.2024

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.

YTB

Travel Agent
02.2007 - 04.2015

Job overview

  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Leveraged social media platforms to promote travel deals, expanding client base and engagement.
  • Developed strong relationships with vendors to secure best rates and amenities for clients.
  • Streamlined booking processes, reducing errors and improving efficiency.
  • Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
  • Utilized travel planning software to efficiently manage bookings and itineraries.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.

Education

Indiana University Of Pennsylvania
Indiana

from Marketing

University Overview

Completed Coursework:

  • Consumer Behavior: Analysis of consumer decision-making processes and behavioral trends.
  • Market Research: Techniques for collecting and analyzing market data to inform business decisions.
  • Strategic Brand Management: Building and managing brand equity, positioning, and identity.
  • Sales Strategies: Approaches to increasing sales effectiveness and customer relationship management.

Skills

  • Strong negotiation skills
  • Exceptional customer service
  • Regulations and compliance
  • Active Listening
  • Problem-Solving
  • Exceptional oral and written communication skills
  • Strong Work Ethic
  • Reliability and punctuality
  • Cultural Awareness
  • Company policy adherence
  • Leadership Qualities
  • Safety Procedures
  • Hospitality service expertise
  • Teamwork and Collaboration
  • Detail Oriented
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Bowling

Traveling

Cooking

Hiking

Journaling

Arts & Crafts

Timeline

Realtor
Exp Realty
04.2021 - Current
Property Manager
Rutberg Real Estate
08.2008 - 09.2024
Travel Agent
YTB
02.2007 - 04.2015
Indiana University Of Pennsylvania
from Marketing

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Angelita Byrd