Dynamic and detail-oriented professional with extensive experience at Memorial Hermann Hospital, excelling in patient services and record management. Proven ability to enhance operational efficiency and maintain HIPAA compliance. Skilled in Microsoft Office and known for exceptional problem-solving and customer service, ensuring high-quality support in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Senior Lead Office Assisstant II
Memorial Hermann Hospital
The Woodlands, TX
12.2018 - Current
Delivered clerical support by handling range of routine and special requirements.
Documented updates to patient information in medical charts while maintaining HIPAA compliance, protecting the confidentiality of records.
Prepared admissions charts and scanned records.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Kept detailed records of office inventories and placed orders for more supplies.
Organized patient files and streamlined operations to improve efficiency.
Placed new supply orders, managed inventory and restocked clerical spaces.
Managed office supplies and inventory for efficient daily operations.
Coordinated scheduling and meetings for executives and team members.
Assisted in the preparation of reports and office communications.
Patient Care Technician
CHI Saint Lukes Health
The Woodlands, TX
05.2015 - Current
Delivered clerical support by handling range of routine and special requirements.
Charted vital signs and added telemetry strips to charts.
Provided physical support to patients through diverse types of mobility assistance.
Helped patients complete activities of daily living.
Responded to emergency situations to help with lifting and transporting patients.
Answered patient assistance calls, assessed needs and offered qualified support.
Assisted nursing staff in providing direct patient care and support.
Monitored vital signs and reported changes to healthcare team.
Maintained cleanliness and organization of patient rooms and equipment.
Aided patients with daily living activities, enhancing comfort and dignity.
Communicated effectively with patients and families regarding care procedures.
Billing Coordinator
Xerox Corporation
San Jose, CA
03.1997 - 05.2003
Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Performed billing, collection and reporting functions for office generating over $157 million monthly to Chicago base office.
Oversaw daily operations for billing department handling $157 million per month in payments.
Organized accounts for financial audits and supported audit process.
Entered details into accounts and tracked payments.
Updated documentation, reports and spreadsheets with financial information.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Processed billing invoices for services rendered to clients efficiently.
Managed customer account inquiries and resolved billing discrepancies promptly.
Maintained comprehensive records of billing transactions and client communications.
Trained new staff on billing procedures and software usage effectively.
Clinical Rotation/Student Radiologic Technologist at Memorial Hermann Hospital Memorial CityClinical Rotation/Student Radiologic Technologist at Memorial Hermann Hospital Memorial City
Sr. Patient care assistant/Birth Registrar at Memorial Hermann Hospital, Memorial CitySr. Patient care assistant/Birth Registrar at Memorial Hermann Hospital, Memorial City