Angeliz Silvestre
Houston,Tx
Summary
Dynamic and results-driven professional with extensive experience in customer service at Marcos's Pizza. Recognized for exceptional cash handling and conflict resolution skills, consistently enhancing customer satisfaction. Proven ability to train staff and promote teamwork, contributing to organizational growth and operational excellence in fast-paced environments.
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
Marcos's Pizza
09.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Theatre Assistant Director
George Bush High School
08.2020 - 05.2024
- Provided administrative support to theatre management by handling correspondence, scheduling meetings, and maintaining organized filing systems.
- Diligently maintained inventory of props and costumes, ensuring timely replacement or repairs as needed for seamless presentations.
- Collaborated with fellow theater staff to provide exceptional customer service during events, resulting in positive feedback from guests.
- Aided in the quick resolution of technical issues during live performances, minimizing disruptions to the show''s flow and quality.
- Contributed to the success of various productions by competently assisting with set changes, prop management, and costume alterations.
- Supported overall theatre operations by taking on additional tasks as needed, demonstrating flexibility and adaptability within a fast-paced environment.
- Developed strong relationships with local businesses for cross-promotion opportunities that increased both foot traffic and awareness of upcoming shows within our theatre.
- Maintained strict confidentiality regarding sensitive production details, preserving artistic integrity and preventing information leaks.
- Promoted theater events through effective marketing strategies, increasing ticket sales and overall attendance.
- Reduced wait times at the box office by streamlining ticketing processes, improving patron satisfaction rates.
Waitress Trainer
London Cafe
04.2020 - 04.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Education
High School Diploma -
George Bush High School
Houston, TX05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Conflict resolution
- Staff training
Languages
so
Native or Bilingual
Timeline
Cashier
Marcos's Pizza
09.2023 - 09.2024
Theatre Assistant Director
George Bush High School
08.2020 - 05.2024
Waitress Trainer
London Cafe
04.2020 - 04.2023
High School Diploma -
George Bush High School
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