Angell Aldridge
Fort Lauderdale,FL
Summary
Adept at enhancing data accuracy and streamlining processes, I leveraged my fast typing speed and team collaboration skills at Iron Mountain Information Management to significantly improve data entry protocols. With a knack for detail-oriented accuracy and consistent dependability, I excel in roles requiring precision and a proactive approach to problem-solving.
Overview
32
32
years of professional experience
Work History
Data Entry Coordinator
Iron Mountain Information Management
Sunrise, FL
03.2006 - Current
- Trains employees on best practices and protocols while managing teams to maintain optimal productivity.
- Assists in developing new methods for improving accuracy of data entry processes.
- Analyze reports generated from the database management system to identify any potential errors or inconsistencies in the system's performance.
- Develop work schedules according to budgets and workloads, covering priority tasks.
- Coordinate with external customers regarding their accounts' status updates.
- Assists customers in locating their medical records returned incorrectly, utilizing extensive knowledge to identify and retrieve missing charts.
Customer Service Representative
Iron Mountain Information Management
Sunrise, FL
06.1999 - 03.2006
- Assisted staff in the reception area.
- Managed multi-line phones.
- Directed visitors to appropriate areas throughout the facility.
- Processed offsite fax requests and initiated callbacks to customers regarding their scheduled deliveries.
- Worked with our Transportation Dispatcher scheduling deliveries in a quick, efficient manner.
- Order Entry: (Phone, Fax, and Email requests for material/service) Created timely and accurate service orders for existing customers requesting retrievals, pickups, and supplies.
- Distributed incoming mail and processed outgoing mail.
QC Associate
Boston Scientific
Doral, FL
08.1995 - 06.1999
- Assembled medical devices, such as surgical equipment,
- Cleaned and packaged devices to be shipped.
- Performed visual inspections of finished products.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Provided technical support to production staff in troubleshooting product issues identified during the QC process.
- Maintained lab cleanliness and safety standards.
- Monitored processes to ensure adherence to established quality standards.
Cashier Team Lead
Toys "R" Us
Hialeah, FL
10.1992 - 08.1995
- Greeted customers.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted customers with locating items within the store when requested.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
Education
High School Diploma -
Miami Carol City Senior
Miami, FL06-1992
Some College (No Degree) - Criminal Justice
Broward College
Pembroke Pines, FLSkills
- Data Privacy Assurance
- Fast typing speed
- Process improvement ideas
- Team Collaboration Skills
- Detail-Oriented Accuracy
- Consistent Dependability
- Deadline oriented
Accomplishments
- I've received countless Employee of the Quarter monetary awards for my dedication and hard work through the years
- I've been promoted for my consistent excellence in whichever job function I'm assigned
- I've exceeded various deadlines by staying focused and working together as a team to complete various tasks
Timeline
Data Entry Coordinator
Iron Mountain Information Management
03.2006 - Current
Customer Service Representative
Iron Mountain Information Management
06.1999 - 03.2006
QC Associate
Boston Scientific
08.1995 - 06.1999
Cashier Team Lead
Toys "R" Us
10.1992 - 08.1995
High School Diploma -
Miami Carol City Senior
Some College (No Degree) - Criminal Justice
Broward College
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