ANGELL D'LUCAS
ABM
Lakewood,CA
10
years of professional experience
Dynamic customer service professional with a proven track record at Disneyland Resort, excelling in cash handling and enhancing guest experiences. Skilled in discrepancy resolution and fluent in Spanish, I thrive in fast-paced environments, ensuring accuracy and satisfaction while fostering teamwork and adaptability. Committed to delivering exceptional service and operational excellence.
Work History
Valet Parking Attendant
8 Months- Parked and retrieved vehicles using valet tickets and key control procedures, ensuring accuracy and efficiency.
- Greeted guests and guided vehicles through ABM parking operations.
- Inspected vehicles for prior damage before parking and return, maintaining high standards of service quality.
- Drove many vehicle makes and models safely, including luxury cars, vans, and SUVs.
- Relayed parking instructions clearly to guests and team members.
- Monitored traffic patterns near parking structures entrances and loading zones.
- Followed ABM safety procedures during busy arrival and departure periods.
- Resolved customer complaints professionally, enhancing guest satisfaction and experience.
- Provided friendly, courteous service to support customer satisfaction.
Customer Assistance Representative
1 Year 9 Months- Greeted and assisted passengers in terminal, identifying travelers needing support to enhance their travel experience.
- Provide mobility support, including wheelchair pushes, aisle chair transfers, and help on jet bridges.
- Escorted passengers safely between terminal and aircraft, ensuring timely and secure transitions.
- Completed documentation for special passenger services for special passenger groups, including unaccompanied minors, streamlining the support process.
- Remain on feet and walk for extended periods while providing passenger assistance.
Quick Service Restaurant Lead Cashier
6 Years 4 Months- Checked cash drawers and maintained accuracy and accountability in financial transactions.
- Processed cash, check, and credit transactions with high accuracy at register.
- Followed cash-handling policies and procedures to protect cash security at all times.
- Welcomed guests, answered menu questions, and provided friendly support to ensure positive dining experiences.
- Set up location to create welcoming, organized space enhancing Disney magic customer experience.
- Restocked merchandise and maintained inventory levels throughout shifts to support smooth customer service.
- Handled merchandise requests and supported prompt, accurate fulfillment.
- Answered phones, routed calls to correct staff, and delivered prompt, courteous support.
- Led end-of-shift deep cleaning efforts to maintain pristine and sanitary environment for guests and staff.
Warehouse Associate
2 Months- Picked customer orders at Amway Service Center using warehouse scan systems.
- Scanned, packed, and wrapped materials and products manually to ensure accurate order fulfillment and safe shipment.
- Packed outbound shipments for service center distribution and carrier pickup.
- Received incoming inventory, checked labels, and staged product for storage.
Education
B.S. - Biology
Completed 50 Units
Skills
Safe driving practices
Accurate cash handling
Transaction accuracy
POS systems
Discrepancy resolution
Attention to detail
Customer service excellence
Communication skills
Fluent Spanish speaker
Adaptability and teamwork
Guest assistance
Team coordination
Clean driving record
Office software proficiency
Timeline
Valet Parking Attendant
ABM
02.2026 - CurrentRead More
Customer Assistance Representative
Envoy Air- American Airlines Group
02.2024 - 11.2025Read More
Quick Service Restaurant Lead Cashier
Disneyland Resort, Anaheim CA
10.2017 - 02.2024Read More
Warehouse Associate
Amway Service Center, Santa Fe Springs CA
04.2017 - 06.2017Read More
University of California, Irvine
B.S. from Biology
Read More