Angell Gray
Bartlett Tree Experts
Prince Frederick,MD
1
Certification
8
years of professional experience
Compassionate, steady listener who builds trust quickly and stands firmly for honesty, confidentiality, and respect for every person served. Seven years of experience in client-facing roles that required discretion, accurate documentation, and calm problem solving, including intake work with people at stressful moments and handling sensitive records. Ready to pivot into Behavioral Health as a Peer Support Specialist, helping clients stay engaged in treatment, connect to community resources, and build lasting recovery supports. Collaborative team member who works well with colleagues across disciplines.
Work History
Administrative Coordinator
9 Months- Support customers by phone in a high-volume setting, listening to concerns and resolving billing and account questions with patience and professionalism
- Coordinate with field staff and clients on scheduling and service delivery, keeping everyone informed and satisfied
- Maintain accurate compliance records and customer accounts while managing multiple priorities and deadlines
- Track and follow up on outstanding accounts with a respectful, solution-oriented approach
Administrative and Data Entry Assistant
1 Year- Earned the Copper Award for positive thinking, eagerness to learn, and professionalism that strengthened team culture on the ESAT Region 3 team
- Managed laboratory and quality assurance operations end to end, tracking workload and keeping database records accurate
- Resolved inquiries promptly, building trust with colleagues and customers
- Supported the team both in the office and remotely
Administrative Aide
1 Year- Kept precise records of incidents, inspections, and permits that supported public safety, compliance, and accountability
- Cleared a five-year documentation backlog ahead of schedule
- Assisted members of the public across phone, email, and in person, answering questions with professionalism
- Wrote reports, memos, and correspondence while managing calendars and several projects at once
Intake Specialist
- Welcomed clients and addressed their questions by phone and email, putting people at ease during stressful legal matters
- Protected client confidentiality while managing records and entering data in the case management system
- Coordinated consultations with attorneys and built referral relationships with partner law firms
- Onboarded a six-figure client through clear communication and attentive service
Security Assistant
3 Years- Safeguarded confidential biographical and security information, maintaining strict accuracy and following all protocols
- Served 20 to 25 badge appointments daily, calmly troubleshooting issues under time pressure
- Collaborated with senior executives and took notes at high-level meetings
- Handled fingerprinting and secure information sharing with federal agencies
Office Secretary III
1 Year- Greeted visitors and resolved questions in an agency that serves people with disabilities seeking employment
- Maintained confidential case records in the AWARE case management system
- Upheld agency policies and procedures, modeling a culture of compliance and integrity
- Processed payments and tracked invoices accurately
Education
Paralegal Studies
Associate of Science - Criminal Justice
Skills
Rapport and active listening: welcoming
respectful communication with clients
families
and partner agencies
Confidentiality and ethics: trusted with sensitive records
biographical data
and client information
Documentation: timely
accurate case notes and records in case management systems
Crisis and high-pressure response: calm
solution-focused problem solving under time pressure
Teamwork and referrals: coordination with multidisciplinary staff and outside organizations
Organization: scheduling
prioritizing
and following up across many competing needs
Technology: Microsoft Office 365 (Word
Excel
PowerPoint)
Oracle Cloud
case management databases
Certification
Paralegal Certificate, College of Southern Maryland, La Plata, MD, 2019
Timeline
Administrative Coordinator
Bartlett Tree Experts
01.2026 - CurrentRead More
Administrative and Data Entry Assistant
ICF
01.2024 - 01.2025Read More
Administrative Aide
Maryland Office of the State Fire Marshal
01.2023 - 01.2024Read More
Intake Specialist
Frost Law
01.2023 Read More
Security Assistant
Prime Source Technologies LLC
01.2020 - 01.2023Read More
Office Secretary III
Division of Rehabilitation Services (DORS)
01.2019 - 01.2020Read More
College of Southern Maryland
Paralegal Studies
Read More
College of Southern Maryland
Associate of Science from Criminal Justice
Read More