Angell Kilgore
Chambersburg,PA
Summary
Driven by a results-focused approach, I leveraged my phlebotomy and leadership skills at CSL Plasma to enhance donor satisfaction and streamline operations, fostering a culture of continuous improvement and high-quality patient care. My experience spans from emergency medical support to program administration, demonstrating adaptability and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Phlebotomist
CSL Plasma
09.2023 - Current
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Medication Technician
Paramount Senior Living
10.2022 - 09.2023
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Emergency Room Technician
Wellspan Health
12.2021 - 09.2022
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
Member Services Coordinator
YMCA
08.2017 - 08.2020
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Maintained accurate member records, ensuring timely communication and data-driven decision making.
- Managed budgets allocated for membership activities, ensuring optimal allocation of resources towards achieving strategic goals.
- Collaborated with various departments to develop membership strategies that improved overall engagement levels.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Provided exceptional customer service, consistently exceeding expectations and earning positive feedback from members.
- Assisted in the development of targeted marketing materials, boosting membership growth.
- Streamlined membership renewal process for increased efficiency and retention rates.
Program Administrator
Keystone Human Services Mental Health
04.2014 - 04.2015
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Mentored staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
- Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for program administrators.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Education
Certificate - Program Administration License
Harrisburg Area Community College
Harrisburg, PA08.2014
Certified Nursing Assistant - Nursing
Institute For Caregiver Education
Chambersburg06.2009
High School Diploma -
CASHS
Chambersburg, PA06.2007
Skills
- Phlebotomy
- Vital signs
- Billing
- Patient care
- Accounts payable
- Leadership
- Microsoft Excel
- Customer Service
- Receptionist
- Administrative Assistant
- EMR systems
- Microsoft Word
Timeline
Phlebotomist
CSL Plasma
09.2023 - Current
Medication Technician
Paramount Senior Living
10.2022 - 09.2023
Emergency Room Technician
Wellspan Health
12.2021 - 09.2022
Member Services Coordinator
YMCA
08.2017 - 08.2020
Program Administrator
Keystone Human Services Mental Health
04.2014 - 04.2015
Certificate - Program Administration License
Harrisburg Area Community College
Certified Nursing Assistant - Nursing
Institute For Caregiver Education
High School Diploma -
CASHS