ANGEL LARACUENTE

• Coordinate internal and external disaster recovery operations at federal, tribal, state, and local levels.
• Align human and financial resources to support rapid community recovery efforts.
• Develop strategic communications including marketing plans, speeches, and social media campaigns to promote recovery programs.
• Facilitate high-level stakeholder meetings using VTC, GIS, PowerPoint, and Microsoft platforms.
• Analyze disaster recovery data to inform leadership and guide future operations.
• Promote collaboration and resolve conflicts across multi-disciplinary teams to support mission success.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Directed operations for workforce teams across multiple sites, increasing productivity and achieving KPI benchmarks.
• Designed and implemented training programs and staffing strategies tailored to client needs.
• Managed contracts and budgets, including new business partnerships across Hampton Roads, VA.
• Conducted staffing reviews, forecasted labor needs, and led workforce planning initiatives.
• Improved employee engagement and retention through mentorship, professional development, and inclusive team culture.
• Streamlined operational workflows, reducing project delivery times and boosting client satisfaction.
• Lead operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Supported COVID-19 vaccination operations serving 300,000+ individuals.
• Provided survivor assistance and case resolution in high-impact disaster zones.
• Improved program delivery by reducing bottlenecks and ensuring ADA accessibility in FEMA communications.
• Verified applications and input data into NEMIS, improving accuracy and speed of survivor support.
• Streamlined project delivery processes, reducing completion times significantly.
• Improved team collaboration by initiating regular strategy meetings.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Oversaw recruitment, hiring, and operations across multiple locations, managing a $6M annual budget.
• Established performance goals and improved service delivery by streamlining workflows and cross-training teams.
• Fostered a collaborative team culture, leading to reduced turnover and improved performance metrics.
• Implemented cost-saving measures and training programs aligned with compliance and workforce goals.
• Accomplished multiple tasks within established timeframes.
• Lead and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.

Main Job function was Heavy Equipment Operator. As I ascended in ranks, so did my job functions: Budget Administrator, Logistics Specialist, Embark Supervisor, Transportation Supervisor, United States Navy Recruiter, Patient Administration Records Department Naval Hospital.